Sometimes it is necessary to uninstall and reinstall your Native Instruments software as a solution for technical issues.
You can use the Mac OS X Uninstaller Utility to automatically uninstall an NI application from your computer. It can be downloaded in the Utilities area on the NI Drivers & Other Files website. Check the What's this? section next to the download link to make sure the utility works with your NI application.
In order to uninstall your NI application manually, you need to remove the following files and folders:
- Macintosh HD > Applications > Native Instruments > *Product Name* (folder)
- Macintosh HD > Library > Preferences > com.native-instruments.*Product Name*.plist
- Macintosh HD > Library > Audio > Plug-ins > Components > *Product Name*.component
- Macintosh HD > Library > Audio > Plug-ins > VST > *Product Name*.vst
- Macintosh HD > Library > Application Support > Digidesign > Plug-ins > *Product Name*.dpm
- Macintosh HD > Library > Application Support > Native Instruments > *Product Name* (folder)
- Macintosh HD > Users > *Your User Name* > Library > Preferences > com.native-instruments.*Product Name*.plist
If you are running Mac OS 10.9 (Mavericks) it is necessary to restart your computer after deleting the above-mentioned files to make the changes permanent.
Note: On newer Mac OS computers where 10.7 (Lion) or a later version is installed, the User Library folder is hidden. To access it, click on the task bar entry Go and press down the Alt key. The Library entry will become visible in the drop-down menu and can now be selected.
If you are uninstalling one of Native Instruments' sample-based programs, i.e. KONTAKT, BATTERY, AKOUSTIK PIANO or ELEKTRIK PIANO, there is also a sample library that can be deleted. It is located in the directory you chose during installation. Please note that it is NOT necessary to uninstall the library in most cases to fix common issues with the software, you can safely leave this alone in most cases unless the problem you are having is related to the library content itself.