My Computer Does Not Recognize a USB device (PC)

If your computer does not recognize a connected USB device, re-installing the drivers manually may fix the issue.

  1. Install the latest driver version for your device (if it has not been installed yet). You can download the latest drivers from the free updates page on the Native Instruments website.
    Note: Make sure the device is NOT connected while installing the driver.
  2. After finishing the driver installation, connect the device to the computer. Then start the Windows Device Manager:

    • Windows Vista/Windows 7: System Panel > Device Manager
    • Windows XP: System Panel > System > Hardware > Device Manager
    • Windows 8: Settings > Control Panel > System and Security > System > Device Manger
      or Go to the Metro Surface and Type in "Device Manger"

  3. An entry with the name of your device should appear in both the areas Sound, video & game controllers AND Universal Serial Bus controllers.
    Device_Manager_Entry
  4. If your device appears as USB Audio or as Unknown Device or is marked with an "!" exclamation mark as shown in the screenshots below, you will have to install the driver manually:
    Device_Manager_Faulty1
    Device_Manager_Faulty2
  5. In the device manager, right-click on the device and select Update Driver Software... from the menu that appears.
  6. In the window that opens, choose Browse my computer for driver software.

    Note: In Windows XP, choose Install from a list or specific location (Advanced). In the next Window choose Don't search. I will choose the driver to install and click Browse.

  7. Browse to the following directory: C: > Program Files > Native Instruments > *Name of your device* Driver > Inf (There is a folder named like your device, followed by the word "Driver" instead of "*Device Name* Driver" - e.g. "Audio 4 DJ Driver").
  8. Click the OK button in the dialogue window to load the driver.

If an entry with the name of your device appears in both Sound, video & game controllers AND Universal Serial Bus controllers now, everything is set up properly.

Product Group:
GENERAL
Category:
Hardware Setup
Platform:
Windows
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