Authorization problems/wrong software with Kontrol S4? Please read this.
Hello from Berlin,
A number of Kontrol S4 units were recently shipped with an older version of Traktor on the disc. Instead of Traktor Pro 2, they include the older Traktor S4 Edition.
The Traktor Pro 2 (S4) is the latest software, developed for the S4 hardware. It's the high-quality solution and it is highly recommended you update. The S4 software that came first with the hardware can easily be replaced.
You'll know if you've been affected because when attempting to authorise Traktor you'll receive an error message caused by a mismatch between the the serial number and the software.
We strongly advise all affected S4 owners to follow the steps below to stay up to date and take advantage of Traktor Pro 2's latest features (such as coloured waveforms, improved GUI design, extra effects, etc).
The serial number you have is actually correct (it is for the Traktor Pro 2 software) and it's easy to get the latest version of Traktor up and running by following these steps:
- Activate it with the serial number from your Kontrol S4 package. Once you have done this Traktor Pro 2 will be fully functioning and ready to go!
- Also, download the additional loop content available through the NI Service Center. To do this select 'Traktor Pro Factor Sounds' under 'Updates/Content Downloads' and install.
Once the software is properly activated, you will also automatically receive the license for the Scratch-version of the software as part of the current "Free Scratch Upgrade" offer (as long as your first activation occurs in the month of July).
If you'd also like a physical replacement disc sent out to you as well, please use the order support form here. Select "After Sales/Replacements", and include your desired shipping address and the serial number of your software license and we'll get one in the post to you.
Drop me a PM if you have any questions about this and sorry for any inconvenience it may have caused.