I hope you have better luck than me. I bought the X1 for TP2 (had been using LE2). They told me to wait 5 days for the serial number to show up, it never did. They manually sent one. Now in service center i get the error that I don't have the correct base product. Been almost 2 weeks now.
that sounds awful and i'm just starting my journey with that. i emailed about my x1 and they told me i dont have to register it. which is funny because i gave them the 2 reasons i DO need to register it...tp2 and the $30 voucher in my x1 packaging. they said they would send the ticket to germany so they could manually register the x1 but that would take about 5 days.
it really kills me that i ordered the upgrade to tsp2 online, which states immediate download...then they dont email my serial to me. ugggh no wonder so many people just pirate things. it shouldnt take 2 weeks to get an activation code via email, especially for something i've paid for.