User Forum

RichK2 · #1 11-04-2011, 20:09

Does anyone know why people that ordered online and got the downloadable update for Traktor Pro 2, but no serial numbers to activate it?

Thanks,
Richie

KLUBBA · #2 17-04-2011, 20:05

just bumping this post ritchie, as I would like to know the answer before mu upgrade!.

tomn8r · #3 01-05-2011, 08:16

I have the exact same problem. Paid for what I thought would be a simple email with a serial number in it.... its been days... ridiculous.

nexus01 · #4 19-05-2011, 06:38

we are on may, i purchased the TSP 2 soft upgrade and same luck as you guys....no serial sent to my email...i don't understand why they don't post your new serial with the download link and automatically update your NI acc with the succesfull purchase...this kind of service is terrible...

Keir @ NI · #5 19-05-2011, 17:21

Hi everyone, sorry to hear about the problem. We can get it sorted.

The first step is to check your spam/junk email folders if you haven't already. It's possible it's ended up there.

The second is to file a ticket with support. If you have done so already, please post your ticket number here and I'll look into it.

nexus01 · #6 19-05-2011, 22:07

i have check the spam filter, even added @native... to the safe sender list long time ago to avoid this kind of issue...

i've done my ticket request yesterday, but no reply today...i know its short time but to be honest this shouldn't happend in a first way...again i think that the serial number should be generated at the same moment as the download link and also sended via email and automatically updated in the NI acc of each user with each new purchase to avoid all this.

here is my ticket
Ticket#2011051910001728

hope you Keir can help with this!

best

nexus01 · #7 20-05-2011, 20:14

well just today i recieved my serial. 3 days after my purchase...

anyway thanks keir for the help!

L4MA · #8 28-05-2011, 10:26

hi,
i got exactly same problem here... i purchased TSP2 software upgrade, but do not receive the serial number nor any confirmation email from NI. confirmation mail from paypal is ok... the serial isnt in my spam folder...

my ticket number is Ticket#2011052710004246

ill be glad if anyone could help
cheers L4MA

(sorry for my weak english)

Keir @ NI · #9 30-05-2011, 10:21

As you filed the ticket a couple of days ago, I will give it another day. Let me know if you haven't received it tomorrow and I will then chase it up at this end. We'll get it sorted.

L4MA · #10 30-05-2011, 10:25

Ok thanks, i sent you PM right now, so please, ignore it...

shed14 · #11 08-06-2011, 16:11

Hi
SAME PROBLEM HERE , PAID FOR THE UPGRADE (TRAKTOR SCRATCH PRO 2)
MONEY TAKEN VERY FAST AND HAVE NOT RECIEVED THE SERIAL!

PLEASE SORT THIS OUT AS FAST AS POSSIBLE! THE WEEKEND IS COMING!

[Ticket#2011060810005403]

[Ticket#2011060810005378]

[Ticket#2011060810005351]

KdroniK · #12 12-06-2011, 05:08

I believe i have the same problem. When i updated my T2 the serial number that was sent to me was not shown in the email. Please read my ticket - [Ticket#2011061210001408]

Thanks,
Joel

ChronosWolf · #13 15-06-2011, 18:14

Same here, had used my "free upgrade" after buying my traktor S4 and it's been about a week and still no serial code for Pro 2.

I sent in a ticket today, but this is just silly.

Shane.

Marionette1975 · #14 10-07-2011, 17:35

I have the same sort of problem, but i have a feeling the new serial has been sent to my old now long dead email address. my account is up to date now listing all NI products in have got in the past. Ive sent a ticket [Ticket#2011070910002859]

Un-sure if it'll help though

Ashby · #15 20-07-2011, 05:50

Hey,

having the same problem my ticket number is [Ticket#2011072010001918]

thanks, Ashby