User Forum

reyde_espana · #1 14-07-2009, 21:04

hi

for some reason when i opened Traktor this morning it didnt let me load lots of songs from my library

the message it gives me is something like " song cant load cause of Missing File, Corrupt or DRM protected"

the mp3s are LEGIT and anyways it loads a ton of others that are not legit at all

so im wondering which it is... corrupt? i dont think so... it plays on itunes and foobar, missing? im looking at it right now...

DRM?

help?

got all my loops and set in jeopardy

Rasmuffin · #2 14-07-2009, 21:28

Others have posted similar problems recently. Will they load if you try again? Have you moved them to a different folder? Is there an "!" next to them?

DJ Noogman · #3 15-07-2009, 10:04

that F+++ed up my whole libary 2

...
and i had an important 2 day gig this we i had to handle with. Don´t know what made this but it would be nice if you fix it SOON!

papajingo · #4 15-07-2009, 11:25

Got the same problem. The files are in a external harddisc. I worked with them without any problems and after a reebot Traktor showed the same info "can´t load song cause missing files ....."
If I open an explorerwindow and pull the song from the same device directly into deck a or b, it works.
I have imported my i-tunes libary again and after that, it works, but just with some songs!

I don´t have changed the folders or the path of the harddisc.
An "!" it`s in the track collection after I tried to play a file.

Need help too !

And:
If I play one of the songs, traktor says "can`t write ID3 Tag into (path to the external harddisk), but for sure, I have nothing changed. No fileformat, no folder, no path. The path is correct in the filelocation (preferences)

goonzy · #5 15-07-2009, 11:32

does your harddisk have the same "letter" as usual?

Karlos Santos · #6 15-07-2009, 11:36

Can all you guys having this problem please write this up to Support.
There are various reasons for this happening but none that can be nailed down (that i have seen).

You have to be sure that no changes have been made to the location of the music or the paths.

Also are you all doing consistency checks to see if tracks are going missing (Traktor does have a habit of not finding some tracks in large collections).

Karlos

papajingo · #7 15-07-2009, 11:43

Thank you for fast reply....

@ goonzy yes it`s the same letter. This was my first thought too.

@ I´m sure that the location is not changed.
Maybe it has something to do with the size of the collection.
I have round about 27.000 songs in the collection.
I made a analyze over night, on the next day I made the reboot.
The files are still in the collection. I droped them for a test directly fromt the windwos explorer in deck a, and it works.

Karlos Santos · #8 15-07-2009, 12:42

Try a Consistency Check and Relocate the missing files.
I can open Traktor do a CC and suddenly find 150 missing tracks. This happens quite regularly . I then have to do Relocate Missing Tracks. Takes a little while but it finds all the tracks. Then shut down and it will save the Collection with no missing tracks.

Karlos

papajingo · #9 15-07-2009, 14:01

Thank you. I will try it this evening and let you know if it works.
In the german forum somebody told me that this is a problem of using ITunes and Traktor.

rainerh · #10 15-07-2009, 14:18

I'm not using the iTunes node in the browser tree and it happens anyway.
And i haven't seen the message when I load a file from the Collection node, only when I load it from the Explorer node.

Trying to reload the file always solved it (but sometimes I need to try 4 or 5 times)

reyde_espana · #11 16-07-2009, 18:26

let keeps this post up there! until everything get properly fixed by Support!

Karlos Santos · #12 16-07-2009, 18:33

If you submit your issue to Support they will take a look at it.
This is a known issue but it does not affect all users.
Simply 'bumping' this thread wont get the issue any more attention.

[Moved to technical issues forum]

fudduf · #13 16-07-2009, 23:45

i've also had this problem twice now. i never changed anything with my files. nothing.

traktor "pro" is really having trouble keeping a stable database. i'm still having irregular search results. i'm getting really tired of this.

i guess i'll open up another support ticket. i'm looking forward to hearing back 1 week later from tech support asking what version i'm using even though i always tell them beforehand.

ricko · #14 21-07-2009, 09:03

fudduf wrote:

i guess i'll open up another support ticket. i'm looking forward to hearing back 1 week later from tech support asking what version i'm using even though i always tell them beforehand.

you hear back from them! what are you doing that im not?

DJ Freshfluke · #15 21-07-2009, 13:52

if support doesnt answer within 3 working days, let us mods know the ticket number and we'll escalate.