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Traktor pro 2 update for Kontrol S4

Discussion in 'KONTROL S2 / KONTROL S4' started by cedric, May 5, 2011.

  1. cedric

    cedric NI Product Owner

    Messages:
    7
    Hello, I bought a Traktor Kontrol S4. I'm waiting for the Taktor pro 2 update, but it's very long. It's the fourth working day.

    How long time does it take to receive the e-mail for free update?

    I've called NI, and I send an e-mail to the order support, but no response.

    If someone from NI can help-me, it will be a great thing.

    Kontrol S4 is fabulous, but it still be better with Traktor pro2.

    Thanks, I hope that someone will help-me.

    Cédric
  2. Bramble

    Bramble Forum Member

    Messages:
    389
    Use the search button. Topic number 50 with this subject, *sigh*.
  3. cedric

    cedric NI Product Owner

    Messages:
    7
    So it is possible to go faster to have it?

    Thanks
  4. Karlos Santos

    Karlos Santos Moderator

    Messages:
    10,504
    Please post up your Support Ticket number and i will have it looked at.
    This should have come in an automated email.
    Please check your junk filter.
  5. cedric

    cedric NI Product Owner

    Messages:
    7
    Ok I give you my ticket number : [Ticket#2011050210002348], it was to the order support.
  6. cedric

    cedric NI Product Owner

    Messages:
    7
    Hello everybody, everything is OK, I receive new TP2.

    Thanks-you NI team.
  7. Mugz

    Mugz New Member

    Messages:
    4
    My ticket number is [Ticket#2011050510007285]. Not have a traktor pro 2.0 update =(
  8. Neurotec

    Neurotec NI Product Owner

    Messages:
    444
    This is important guys... aehhhm girls!
    Please check your Spam folders.... u would not be the first who finds his update right there!;)
  9. dubwolfen

    dubwolfen Forum Member

    Messages:
    15
    If this is such a freq recurring question, why is it not a headlining Sticky? Admittedly, everyone should obviously conduct searches for answers to their questions before posting them, but freq forum users and moderators would do a good service by posting up FAQ Stickies to serious issues like this one (and spare us your *exasperation.)

    As a brand spankin new S4 owner, I came onto this forum to try and figure out what's goin on with ALL the issues I'm having; the absence of Traktor Pro 2 on my disc, ya know, the one emblazoned with the graphic "Includes Traktor Pro 2 DJ Software," is a small one of the many serious issues I am having.

    So... how does one search for a thread by number? (Number 50, to be precise...) :eek:


    Best wishes, despite my little rant. :)
  10. Count Zero

    Count Zero ModerAUtor

    Messages:
    6,433
    Hi Mugz,

    Welcome to the forum. Let me know if you find the e-mail in your spam folders. If not I will escalate for you.
  11. Mugz

    Mugz New Member

    Messages:
    4
    In My SPAM folder is empty. =)
    I mean no any messages fro NI company
  12. Count Zero

    Count Zero ModerAUtor

    Messages:
    6,433
    OK. Ticket Forwarded.
  13. Mugz

    Mugz New Member

    Messages:
    4
    still nothing
  14. ILMsux

    ILMsux New Member

    Messages:
    1
    Can I also have my email voucher support ticket looked at?

    Ticket #2011051210001106

    (It might have been shoved aside because I didn't include my registered serial number in the support ticket? But, I didn't want to start another ticket to include it)

    Thanks for the help.
  15. Count Zero

    Count Zero ModerAUtor

    Messages:
    6,433
    I can't do anything with your ticket until it has been in the system for at least 3 working days. If you haven't had a response by tues or wed next week I can try for you then.
  16. tykes2772

    tykes2772 New Member

    Messages:
    3
    ---
    i havent recieved my voucher what is a support ticket?
  17. Marc Loage

    Marc Loage Forum Member

    Messages:
    24
    Can you escalate my ticket number for me thanks.

    [Ticket#2011051010007542]
  18. Count Zero

    Count Zero ModerAUtor

    Messages:
    6,433
    Hi Marc,

    What is the issue you are having.
  19. Count Zero

    Count Zero ModerAUtor

    Messages:
    6,433
    You need to go to the support area of the website, goto product support and at the bottom of the page is a link for order support. Once you have filled in a form you will get an automated reply with a Ticket Number.
  20. Marc Loage

    Marc Loage Forum Member

    Messages:
    24
    I haven't received my free upgrade yet.

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