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Traktor Pro and new installation of OSX 10.6

Discussion in 'Technical Issues' started by networker75, Sep 2, 2009.

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  1. networker75

    networker75 New Member

    Messages:
    5
    I made a new installation of OSX 10.6 Snow Leopard
    Everythings works fine.
    I downloaded Traktor 1.0.2 Installer.mpkg (Traktor Pro) from your website.

    After install i try to activate my Software.
    ServiceCenter starts, it says all products are activated, all Updates are ok,
    but there is no Traktor Pro in the Overview.
    When i start Traktor again, it always asks for BUY,DEMO and ACTIVATE.
    I downloaded the ServiceCenter again, install, same procedure again, but no effect.
    I deleted the plist files, deinstall, made a new install of traktor pro...no effect !

    Is there a problem with 10.6 ?
    Did i something wrong ?
    A friend of mine made an update from 10.5 to 10.6
    and his traktor pro is running....

    Please can you help me.
  2. Karlos Santos

    Karlos Santos Moderator

    Messages:
    10,512
    First of all you need to download the latest version of TPro 1.1.2
    Always make sure you up to date.
    you can download the installer from the Support Section on the Website (Login Required).

    If you still have issues with Service Centre and Activation we can try another solution but update first.

    Karlos
  3. mlc

    mlc New Member

    Messages:
    19
    i have the same problem... i cant activate traktor pro after install of snow leopard...

    i allready mailed native team..

    i hope i get some feedback soon!

    i need the traktor pro, on my mac pro, for work in die disco at weekend!

    PLEASE HELP MEEEEEE!
  4. TeLLy

    TeLLy NI Product Owner Extraordinaire

    Messages:
    6,430
    Have you still got Leopard? If so go back to that, I don't believe SL is supported by NI as yet.
  5. ivarzz

    ivarzz Forum Member

    Messages:
    68
    I have installed the newest Beta on Snow leopard! No problems at all!

    with version 1.1.2 - yess. You need to move Library Folder (which TP installed in wrong place) from Application folder to YourHD - Library - Application Support - Native Instruments - Traktor PRo.

    If this is done - everything just works.
  6. Karlos Santos

    Karlos Santos Moderator

    Messages:
    10,512
    Ok, this problem with Service Center under Snow Leopard seems not to affect the Beta just the previous versions.

    This is the solution to Activation/Service Center problems with SL:

    BEFORE ATTEMPTING THIS MAKE A BACKUP.

    Under Snow Leopard some folders from application support
    will copied to the wrong location, resulting in the issue that Service
    Center will not detect Traktor for activation and that it can not find
    the factory settings folder at startup. Here is how you can fix it
    (provided by Andreas):

    - Close all application.

    - Copy the "Traktor.xml" file from:

    Applications/ Library/ Application Support/ Native Instruments/ Service
    Center

    to:

    Macintosh HD/ Library/ Application Support/ Native Instruments/ Service
    Center

    - Copy the "factory settings" folder from:

    Applications/ Library/ Application Support/ Native Instruments/ Traktor

    to:

    Macintosh HD/ Library/ Application Support/ Native Instruments/ Traktor

    - Restart your computer.

    Now Traktor can be activated with the Service Center and should run fine.
  7. networker75

    networker75 New Member

    Messages:
    5
    Karlos Santos is right !
    I got an answer from NI to do the same like Karlos Santos.
    Now, Traktor is found in the service center and can be activated.
    I updated to 1.1.2, OK.

    But now, when i start traktor i got the message:

    NO DEFAULT SETTINGS FOUND. PLEASE RE-INSTALL.

    when i push OK, Traktor is running...no problems.

    But What´s that about ?
    Do i have to trust and reinstall again ?
  8. Karlos Santos

    Karlos Santos Moderator

    Messages:
    10,512
    @networker75 :What happened after you closed the application and then restarted.
    My guess is that all is ok as Traktor created the Settings file needed.

    Please let me know how you got on so i can follow this up.

    Karlos
  9. mlc

    mlc New Member

    Messages:
    19
    hm sorry, but i have no traktor.xml, and no folder in that directory tree...

    what can i do!

    i mailed native since 5 days ago, and got no response... very bad....
    ---
    okayyyy!

    now it works!

    thanks for the help!

    sometimes im toooo stupid... :-D
  10. dj_vibe

    dj_vibe Forum Member

    Messages:
    109
    In your opinion what's better procedure?
    1. Waiting for new Traktor Scratch Pro v1.2 (public release, NOT BETA), install Traktor Scratch Pro v1.2 on Mac OS X Leopard, backup the MacBook, install Mac OS X Snow Leopard (with Hard Disk initializing) and restore from a past backup done with Mac OS X Leopard;
    2. Backup my MacBook with Mac OS X Leopard, install Mac OS X Snow Leopard (with Hard Disk initializing), restore from a past backup done with Mac OS X Leopard and waiting for new Traktor Scratch Pro v1.2 (public release, NOT BETA) and install Traktor Scratch Pro v1.2?
  11. networker75

    networker75 New Member

    Messages:
    5
    @ Carlos Santos:

    I made the changes like u and NI wrote me.
    After that i was able to activate my TraktorPro.

    In the SC i updated to 1.1.2 (i Found only the 1.0.2
    in the member area of NI).

    Restart, start Traktor and then i got the message:
    NO DEFAULT SETTNGS FOUND. PLEASE RE-INSTALL

    i copied the the Factory settings folder again and now:

    everything is fine !

    By the way: now Problems with my fasttrack pro audiodriver
    on SnowLeopard. I got the New Driver 1.7.1 beta from m-audio.

    Now I'am happy with Snow Leopard.
  12. bikkembergz

    bikkembergz Forum Member

    Messages:
    198
    I'm happy too on Snow leopard: yesterday night i've player about 4 hour using macbook unibody + audio8dj + traktor 1.1.2 + 2x cdj400 in midi mode

    Everythings perfect!
  13. mal1ce

    mal1ce NI Product Owner

    Messages:
    381
    Good here on SN and TPro as well...AFTER making the adjustments outlined in this thread to get TPro registered.

    MBP 2.8GHz, 4GB, OS 10.6
    TPro 1.1.2.004
  14. dj_vibe

    dj_vibe Forum Member

    Messages:
    109
    Nobody reply to me?
  15. networker75

    networker75 New Member

    Messages:
    5
    why you don´t try to make a new installation of Snow Leopard and also make a new install of Traktor ?
    I´m not a friend of restore...
    But it´s your decision, i think you will not get a problem...
  16. TeLLy

    TeLLy NI Product Owner Extraordinaire

    Messages:
    6,430
    I wiped my Macbook Pro and installed Snow Lepoard fresh, as well as Traktor. After this I copied my backed up Traktor folder (in Documents/Native Instruments) back to the new location. Voila!
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