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  1. What is an NI User Account?
    An NI User Account allows to use many protected features on the Native Instruments website and is a requirement for products which use product activation. You will get access to product related services, such as technical support or access to specific user libraries when your user account contai ...
  2. What is a Product Activation?
    Nearly all new Native Instruments software products require a Product Activation which can be completed within a few seconds using the SERVICE CENTER. A Product Activation can be done online or offline and consists of two basic steps: 1) Generating and transmitting a product activation id for a ...
  3. What is SERVICE CENTER?
    SERVICE CENTER manages the Product Activation for you. It is installed automatically during your product installation as a separate application. It is located in its own installation folder on your computer. Use SERVICE CENTER - to activate all your Native Instruments software at once - to down ...
  4. How can I register/activate my product?
    A) Product Activation with SERVICE CENTER All newer software products require a Product Activation, which can be completed within seconds using the SERVICE CENTER. Open the SERVICE CENTER, which should be found in your program folder, and follow the instructions. If you can't find SERVICE CENT ...
  5. Where do I find the newest version of the Service Center?
    If you use the Service Center in Online mode, the newest version is automatically loaded. Should this not work in your case, visit our website and download the current version here... Delete or uninstall the old version and install the new version of the Service Center.
  6. How can I register the Cubase 4 LE software I received with my NATIVE INSTRUMENTS product?
    After installing Cubase LE you can use the program for 30 days without any restrictions. After this period, you will have to register your program, otherwise, Cubase LE will not run anymore. Proceed as follows to register your program: 1. Open the Syncrosoft License Control Center (which can ...
  7. Reinstalling the SERVICE CENTER in Mac OS X
    In some cases it may be necessary to uninstall and reinstall the Service Center from scratch as a solution for certain technical issues. In order to uninstall the software, please delete these files and folders from the following directories (the ~ symbol stands for your user home directory): ...
  8. How does the SERVICE CENTER offline activation work?
    Please only choose this option if you do not have Internet access on the computer where your products are installed! The on-line activation is much faster and easier than off-line activation. 1. Start SERVICE CENTER: The default installation path is: * For PC: c:\program files\Native Instrum ...
  9. Even though my software runs as a standalone application, I receive an 'invalid system ID' error message or the plugin launches in demo mode if I use a host (Cubase, Kore etc). What can I do?
    If you are a Mac user, please make sure the Intel Mac version of your Native Instruments products as well as your sequencer is installed (Universal Binary Installer). If your problem isn't solved by this hint or if you already had Intel versions, please read on: Scan your plug-ins in the AU Man ...
  10. I received the error message "Invalid serial number". What should I do?
    Firstly, check that you have the correct serial number in the Service Center. Therefore, please do the following: Open the Overview tab Click on the Show Details label of your product Check that the serial number here is the same as the one on your serial number card You can correct the serial ...
  11. How can I contact Registration Support?
    The Native Instruments Registration Support can be reached via an on-line support form or per phone. We recommend to provide as accurate information as possible to allow a faster solution. The following hints can help you to find out what information would be important for us in order to solve s ...
  12. Do I need a second licence in case I want to install my product on a second computer?
    The end user license agreement (EULA) of Native Instruments' products allows the simultaneous installation on two computers (three computers for all versions of KORE and KOMPLETE), as long as only one installation is used at any given time. It is not necessary to "deactivate" an existing instal ...