Native Instruments - Knowledge Base
Knowledge Base
Checking File Permissions Manually On A Macintosh
Sometimes there can be a problem with the Mac OS X access permissions on certain files and folders that your NATIVE INSTRUMENTS applications make use of, which can cause a wide range of issues.
It is sometimes helpful to use the Apple Disk Utility to do an automatic permission repair (see also this article for more on this), but this may not fix all problems.
One way to know that you are having a permissions problem is if you see a red circle 'do not enter' sign on a folder. For example, we sometimes get problems where users are unable to access the instruments in the Kontakt 4 Library folder, and when they examine this folder on their hard drive, they find that they cannot see its contents that there is a red 'do not enter' sign on the folder.
In this case, the best thing to do is to fix the permissions manually.
In order to check the permissions manually on a particular folder and correct them, click on the folder and press command-I on your Mac keyboard for 'Get Info'.
Look down the Info window towards the bottom, you'll see a section labeled 'Sharing and Permissions':
These permissions should all be set to 'read and write'. If any of them are set to 'read only' or 'custom' or anything else, you should change them.
First click the lock icon in the lower-right corner to unlock, then you can click on the permissions and change them all to 'read and write'.
If there is no group shown ("admin" or "staff") you need to add "Administrators" by clicking the plus-button. The added group should have also read and write privileges.
You may be asked for the admin name and the admin password to change permissions.
Then when you've finished this, click the small gear icon below and choose 'Apply to enclosed items'.
Then when you're all done, click the lock icon again to lock the preferences again.
It is sometimes helpful to use the Apple Disk Utility to do an automatic permission repair (see also this article for more on this), but this may not fix all problems.
One way to know that you are having a permissions problem is if you see a red circle 'do not enter' sign on a folder. For example, we sometimes get problems where users are unable to access the instruments in the Kontakt 4 Library folder, and when they examine this folder on their hard drive, they find that they cannot see its contents that there is a red 'do not enter' sign on the folder.
In this case, the best thing to do is to fix the permissions manually.
In order to check the permissions manually on a particular folder and correct them, click on the folder and press command-I on your Mac keyboard for 'Get Info'.
Look down the Info window towards the bottom, you'll see a section labeled 'Sharing and Permissions':
These permissions should all be set to 'read and write'. If any of them are set to 'read only' or 'custom' or anything else, you should change them.
First click the lock icon in the lower-right corner to unlock, then you can click on the permissions and change them all to 'read and write'.
If there is no group shown ("admin" or "staff") you need to add "Administrators" by clicking the plus-button. The added group should have also read and write privileges.
You may be asked for the admin name and the admin password to change permissions.
Then when you've finished this, click the small gear icon below and choose 'Apply to enclosed items'.
Then when you're all done, click the lock icon again to lock the preferences again.
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