PAYMENT METHODS AND SHIPPING
PAYMENT METHODS
- PayPal: secure and fast payment via PayPal
- PayPal Credit
- Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS*, JCB and Diner's Club International
("Verified by VISA" and "MasterCard SecureCode" are supported by NI) - Debit Cards: VISA debit cards, Carte Bleue (F), Carte Bancaire (F), Mister Cash (B), postepay (IT)
- Direct Bank Transfer Services: iDEAL (NL)
- Please note that for subscription services, credit card (VISA / MasterCard) and PayPal are accepted.
- Klarna (Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Netherlands, Slovakia, Slovenia, Spain, United Kingdom, and the United States)
*Payment by American Express currently not available in Japan and Australia.
*Payment by PayPal currently not available in Kosovo, Montenegro, Saint Barthélemy, Saint Martin (French part), Serbia and Turkey.
SHIPPING
Free shipping via standard delivery in the USA, Europe, Japan, and in many other countries. See below for more info.
Shipping costs apply in these countries.
Express delivery available in many countries/regions – additional costs apply.
Shipping costs apply in these countries.
Express delivery available in many countries/regions – additional costs apply.
DELIVERY TIMES
The table below shows estimated delivery times for standard and expedited shipping.
You'll see detailed information on delivery times during checkout, after you've added a product to your cart. Please note that unexpected shipping delays are a possibility.
You'll see detailed information on delivery times during checkout, after you've added a product to your cart. Please note that unexpected shipping delays are a possibility.
| SHIPPING | Standard Delivery | Expedited Delivery |
| USA |
FREE SHIPPING 6-8 working days (UPS Ground) |
3 working days (UPS 3-Day) 2 working days (UPS 2-Day) 1 working day (UPS Standard Overnight) |
| Mexico |
Shipping costs apply for certain products. 4-15 working days (UPS) |
|
| Europe (EU) |
FREE SHIPPING 2-4 working days (UPS Standard) |
1-2 working days (DHL / UPS Express) |
| Europe (Non-EU) |
FREE SHIPPING 11-14 working days (standard delivery) |
4-6 working days (UPS Standard) 2-3 working days (DHL Express) |
| United Kingdom |
FREE SHIPPING 11-14 working days (UPS Standard) |
|
| Germany |
FREE SHIPPING 3 working days (DHL) |
1-2 working days (DHL Express) |
| Japan |
FREE SHIPPING 2-3 working days (Yamato Standard Home Delivery) KOMPLETE KONTROL S88: 3-5 working days (SEINO Standard) Shipping to remote locations may take longer |
|
| Central and South America |
FREE SHIPPING (excluding the following countries) 4-15 working days |
|
| Taiwan, Singapore, South Korea |
Shipping costs apply for certain products. 4-5 working days (Fedex Economy) |
|
| Australia |
FREE SHIPPING 6-8 working days (Fedex Economy) |
|
| New Zealand, Pacific Islands |
Shipping costs apply for certain products. 6-8 working days (Fedex Economy) |
|
| Rest of Asia, India |
Shipping costs apply for certain products. 7-9 working days (Fedex Economy) |
|
| Africa, Middle East, Russia |
Shipping costs apply for certain products. Up to 4 weeks (standard delivery) |
10-15 working days (DHL WPX) |
SHIPPING COSTS (FOR AREAS WITHOUT FREE SHIPPING)
These costs apply in these countries.
| Products | Shipping Costs |
|
TRAKTOR AUDIO 2 TRAKTOR KONTROL F1 TRAKTOR KONTROL X1 MK2 TRAKTOR KONTROL Z1 TRAKTOR KONTROL D2 KOMPLETE AUDIO 6 KOMPLETE 12 KOMPLETE 12 SELECT MASCHINE JAM MASCHINE MIKRO MK3 TRAKTOR SCRATCH A6 TRAKTOR SCRATCH A10 TRAKTOR KONTROL S2 TRAKTOR KONTROL S4 FLIGHTCASE KOMPLETE KONTROL S25 KOMPLETE KONTROL S49 |
$50 |
|
KOMPLETE 12 ULTIMATE MASCHINE MK3 MASCHINE STUDIO TRAKTOR KONTROL S3 TRAKTOR KONTROL S4 MK3 TRAKTOR KONTROL S5 TRAKTOR KONTROL Z2 TRAKTOR KONTROL S8 KOMPLETE KONTROL S61 KOMPLETE KONTROL S88 |
$100 |
Please note: Additional duties, taxes and brokerage fees may apply, depending on where you live. Native Instruments is not responsible for any additional duties, taxes, or brokerage fees. Please see our General Terms and Conditions for details.