Keir @ NI

Good day, Keir! Could you help me? I can't contact the customer support on NI website (https://support.native-instruments.com/hc/en-us/categories/200936365-MASCHINE) - any time I try - it asks me to login, even if I'm already logged. After I fill everything and press "log" it sends me to the NI home page and out of my account. Can you give me direct email addres of the customer support? Or maybe there is some link.

Hi Keir! Please send me your email address as I have problems with a customer support ticket. It's been 8 days and no answer.
Thank you

Hi Keir
i purchased 2 expansion last friday and my order still under review
is there something you can help please?

When will the new version of traktor pro 2017????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????7

Im in dire need of help here. Ive been told by support to dl an earlier version due to some known problem they havent figured out yet. Anyways Im using vinyl tmiecode with a Z2 mixer and have the program running but the knobs , volume bars for each channel nor cross fader work. I can play tracks on each channel and both tracks play at the same level regardless where the channel volume.

Hello, I'm proud owner of some NI products and want to have my account reflect this. Thanks in advance.

can you send me a the 2.4.6 setup for maschine?

Hello Keir,
In the "Official update status - Kontakt 5" thread, I think it would be a good idea to keep the lists of "What's new" and "Fixes" in the posts for each Release. For example, post #25 would have the details for v5.5.2. It would just be a cut 'n' paste, I think. And, perhaps, remove the v4 posts?

That would make the thread a much more valuable resource.

Hello I have a support case 832142 regarding a serious bug of Native Instruments Symphonic Series String Orchestra. Waited over a week and there's no respond. Could you please help me recheck it? Thanks.

Hello Keir,

I received a e-mail to contact you so you could change my status into "NI Product Owner"
Could you please arrange that for me ?

Thank you in advance

Hi Keir, I hope you can help. I've just purchased the K88 keyboard and it's not working with Kontrol (I also own K10U). It works as standalone and reads the latest version 1.5, however in Cubase it says it's version 1.1. Many thanks in advance, Conrad. Ticket#2016011810008427

Hi Keir, a friend of mine trip her audio 8 dj to the floor quite badly, i have changed the usb port and four SMD LEDs from outs 3,4,5 &6. the unit now works but freezes when the vol. is high. I cant find a pic./schem. to know if there is some comp. missing, C187 is empty and if it is missing a comp. wich value is?. also there are some other spots w/o comp. D43,44. R151,152. C99, R41, OSC1. Board is NIGZ003C/01.2007

Regarding your Christmas Gift post. I wrote to NI customer service in December because the Beatport promotion was not working. Michael from NI Order Support wrote me: "Our vouchers only work on our website for our products. There is no offer for Beatport discount". Then I wrote back that your blog confirmed the Beatport promotion and he responded: "Forums are not run by people who work here." Funny!

Hey Kier, I had a question about the November Maschine Forum beat battle. I was reading over the rules and just wanted to get some clarity. So copyrighted samples are completely off limits? I ask because I've started on a beat already, but I am using a few vocal samples from Public Enemy, Black Sheep & Masta Ace. Will I need to remove these?

Hi Kier, can you shed any light on the z2 connection issue that has hit myself and so many others?

Keir Major Z2 issue
full refresh of my PC and reinstalled everything apps, software etc.......STILL
(in device manager)
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
My concern is that it is a hardware problem, if it is what are my options

hello,

could you change my forum-membership to NI Product Owner?

greetings, Andy

Hello Keir

I like your words:
"Have nice holidays / Christmas / New Year's or whatever else you like to celebrate in your corner of the planet!"

I noticed the nuance, and i like that.

Best wishes from me to you, too.
And everybody else ofcourse :)

Hi there I appreciate the Support people are probably busy after Black Friday, but it is 5 days now and I have not received any update on the NI ticket I raised for removing a serial number from my account

Can you help please?

Ticket#2014120110014051

Keir, I accidentally sent a buyer of my mk1 my Studio disc. He essentially got 1x 1.0 and 2x 2.0. and will not respond to me. Now I have no ability to use my Maschine Studio, Expansions, and Komplete Ultimate. It was an honest but silly mistake, can something be worked out so I can get the Maschine software again?

http://www.native-instruments.com/forum/threads/no-software-ethics.230590/page-2