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I got it all cleared up... Just don't use there online support like they prompt you too do. I finally called and they had it all cleared up in...
So did you ever receive your serial number? I am going on two weeks now and still haven't heard a word. Just getting more and more...
Having the same problem here... I paid for the Razor download on 11/05/2011 and I am still waiting on my serial #. I even filled out there little...