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Update: when I went in to look to see if there were any ticket #s generated by the support wizard (it would just ask to rate the wizard and then...
2nd support ticket submitted.. still nothing.
Thanks Matt. I wouldn't have posted here if I had received a reply from my support ticket (submitted on 1/5) but I've gotten nothing back.
Yeah, nothing in spam, nothing in the app, charge went through (I get alerts on my card), and no reply from a support ticket sent on Wed or Thursday.
Seems like a few other people have had this issue. Spent $$ to up grade to Kontakt 6... order created... then nothing, no confirmation, no serial...