A sick, sick joke.

Has anyone yet managed to download the 2.1 update? How did you manage it? What a bunch of crap.

 

DannyJ proposed this download manager: http://www.freedownloadmanager.org/

It worked well here.

 

Using the Opera 8.5 browser, I could just click "resume" every time the download stopped / timed out. After 8 clicks over a couple of hours, it was downloaded and intact.

 

Another vote for download manager here.

Apart from when the site shut down altogether and it aborted, it managed the second time. Even though connections were disconnected about 10 times during the process it still grabbed both files with no hitches and no mouse clicks required (apart from to select the demo instruments for download).

This was after trying many times with just XP.

 

Thanks for your help guys - appreciated. Unfortunately I'm using a Mac so can't use the download manager a lot of people used successfully.

However, after several failed attempts I finally got a complete download just now. Looks to be complete this time. Hope it's worth the effort.

Obviously I haven't tried the demo instruments yet - I'll have to wait a few days before I even attempt that.

 

After failing several times with XP and Download Accelerator, I was excited to hear about others' experience with Free Download Manager. So far, I have used it twice (via dialup) without success. That's about 8 - 10 hours of wasted effort. Both times, XP had informed me that the resultant .zip file was invalid. Do I need to configure FDM in some special way? Am I the only one who can't get this to work for downloading the update? Everyone else seems to talk as if FDM is some sort of panacea.

 

Speed Download 4 for OS X - free for a while. It worked for me when Safari timed-out.

Regards

D.

 

i downloaded 'Free Download Manager' and after approx half an hour, finished the download. im about to install on my DAW, so hopefully no further problems!

 

I already knew trying to get the update was most likely going to be rather difficult on the first day of the release.As a group we are about the largest on the user forumn site. Sending out the update was like throwing a chicken to a pond of alligators.
I made several attempts unsuccessfully and just waited until late and downloaded the files.The downloads were slow but no problem loading the updates,now to try out the new update..........................

 

To tell you the truth, I'm getting frustrated with all of the comments that basically say "if you just do 'blank' (where 'blank' equals one of the following: keep trying, use Free Download Manager, try to download at off times, use Opera, etc., etc.), everything will be A-OK."

I've tried all of these (some many times), and every time NI's server seems to disconnect prematurely or I get a message that the download is complete before I get the full update file.

Over several years, I have used modem dialup to download many files (updates, zip files, etc.) from many sites, including NI's, many very large and have never had this much difficulty.

I don't know anything about server design. But from my naive viewpoint, large sudden demand or not, I just cannot comprehend why any server, anywhere, anytime, would be designed to behave as NI's appears to. If you have very limited bandwidth, then it seems you shouldn't allow initiation of downloads if you cannot finish them. Limit the number of concurrent downloads to a handful at a time if you must, but don't waste everyone's time by trying to allow more than you can handle and then give up in the middle.

If someone can point out to me that my problem is my fault and show me how I can successfully fix it (other than wait until after most everyone else has downloaded theirs), I'd be most grateful.

I don't know if this is related, but occasionally in my attempts to download the update (after the Kontakt update is listed in the Personal Update Manager), NI's site tells me the update is not available because supposedly I am not registered for Kontakt 2. Is the server sometimes deciding this in the middle of my downloads and as a consequence, aborting? Is anyone else seeing this?

 

TJ- you still have my e-mail address, right?

ew

 

why not using torrent network for those things like updates and stuff????
no server crashes.....and speed is guaranteed.

 

There is a certain issue of legit users vs illegitimate users, ever thought of that? That is why you have to you know... log in to download your update, which you can only see if you have a registered system ID.

 

If this is the issue, then why not provide a 80 MB encrypted zip distributed freely and a 100kB program downloadable from NI (login required) which unlocks the bigger file. Or alternatively make the installation program verify the system ID just like Kontakt, making it usable only for legit. users. Or just provide a couple of mirrors. There are plenty of solutions as I see it.

Nils

 

If NI isn't able to set up their server properly (i.e. limit simultaneous transfers with a friendly message, setting user timeout much higher and tweaking a little bit the I/O subsystem) how could they ever manage the other solutions???

mplsTJ is absolutely right with his straight customer view on this desaster. It was completely unnecessary to leave us alone with the worst solution. How many companies went belly up in the last years by trying to sell over the internet and don't have a clue how to manage it? There are thousands and thousands of bad examples - but NI seems to live in another world of simplicity.