How frustrating ca a HUGE company be? And why is this company so HUGE - BECAUSE OF PAYING CUSTOMERS. What, no more service centre - you took our money fast enough - breach of contract, You pulled technical support (UNLAWFUL) BREACH OF CONTRACT. And pull an account if we express our feelings : human rights violation : The freedom of expression. Read on: Dear NI, I really do despair when I find myself at the point of issuing legal action against a company because they are not providing support but after an entire month of going round in circles, I have now to threaten you with action in the mall claims court if you fail to provide support. I duly note that you have effectively removed support from your customer base, a move that looks to be unlawful at the very least. You have replaced technical support with a community forum, where posts are removed if they are deemed offensive. Furthermore, entire accounts are removed, as I have found out personally. You, removed an account that contained a post that clearly was written by a distressed person, where the distress was caused by your product, 'all of a sudden', 'out of the blue', stating that it was not activated when it had been activated and the service center stated that it had been activated. From then on a period of abject frustration commenced. However, when I returned to this issue, I searched for my post but it had been removed from the forum as was my account as i could not log in. I attempted to create another account but this too has also failed and yet as I recall, I paid several hundreds of pounds for the software and as I understand the case to be you are legally obliged to provide support, in the same type of way that I am obliged buy law to provide you with money for the product that you sell to me. Clearly, you were paid in full. And therefore, the problem has continued. Today I reinstalled the package but the product is still not activating even when the service centre states that it is activated. I find out in my research that you now do not use the service centre, you use 'Native Access', instead. I have installed Native Access and yet this tells me that no products are installed. Are you seriously telling me I have to download the software over the internet, really? I send you several twitter messages that you ignore, that include a list of items activated by the service centre that includes two Arturia products, which are clearly not you products and should not be present in that list but you also ignore this. What the heck is going on? I want my product working? I want a solution or I shall apply for an order against yourselves and pursue maximum damages under small claims, which as i understand the case to be is £5000.00. I include the images here and request that you do something. Kinder regards, Robert Watkins.