Account & Order Help - live chat available now !

Hello everyone!

We wanted to share with you some new changes regarding how you can get help for Account and Order questions.

We are introducing chat support for questions regarding orders, serial numbers, activations, licensing and payment. Chat is a fast option that allows you to ask a question without excessive wait times and, if needed, a ticket request can be submitted when needed with faster follow up times. Chat support will replace our phone support as a result.

The chat can be found on the following page once logged in with your NI account :

https://support.native-instruments.com/hc/en-us/categories/360000053657-Account-Order-Help

 

The chat is available during the following hours for now :
13:00 – 16:00 CET (Monday to Friday)
1:00 – 4:00 pm PST (Monday to Friday)

Edit to reflect change of hours from 14/05

 

Hey. New here. Native Access on my pc cannot install without a missing file called MSVCP140.dll. I've downloaded the updated through
the site. Uninstalled and reinstalled multiple times. How do I fix this issue? Thanks

 

You need to use the chat - the link is above

 

Thanks

 

You actually need to contact our technical support for this issue - the chat only covers registration / order related topics.
Please create a new request in our support community here : https://support.native-instruments.com/hc/en-us/community/topics/200547585-Download-and-Installation

 

The chat link leads to support related links, there is no chat.

 

Hey Joshua,
The location of the chat was changed very recently and I have edited my post now with the link.