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Activating Komplete 5 / Kore 2 Bundle?

Discussion in 'Product Installation and Activation (Archive)' started by soundseller, Feb 8, 2008.

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  1. soundseller

    soundseller New Member

    Messages:
    3
    Hi after installing Komplete5 for 5 hours I was all excited to get those babies activated.

    In the Service Center I have the FM8/Massive/akoustik... all
    showing under Elektrik Piano and the Komplete 5 shows as single product?

    Also the Service Center keeps on asking for an extra serial for elektrik piano which i dont have.

    After exporting the ActivationReturn file I get:

    No qualifying bundle master is registered

    Thats what I call a great user experience
    Please help me solve this issue quickly.

    Cheers
     
  2. MartinHines

    MartinHines NI Product Owner

    Messages:
    967
  3. soundseller

    soundseller New Member

    Messages:
    3
    Hi,
    thanks for your reply.
    I already did that on Friday - but no reaction yet.
    Oh well...
     
  4. NunoF

    NunoF Forum Member

    Messages:
    116
    Just call them on the phone using the number on the website. You will probably have to wait a while for a reply to your email.
     
  5. soundseller

    soundseller New Member

    Messages:
    3
    Thanks for the hint.
    Since I haven't gotten any reaction from them yet, I will try to call them tomorrow.

    Thanks again.
     
  6. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    Hi soundseller,

    sorry for the late reply. I saw that your requests have been answered on the 14th. I hope that the answers were helpful and that you could exchange the box at your dealer, since this was an update box. If you have paid for a full box or have trouble with replacing the box at the dealer, please let us know.
     
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