Activating Komplete 5 / Kore 2 Bundle?

Hi after installing Komplete5 for 5 hours I was all excited to get those babies activated.

In the Service Center I have the FM8/Massive/akoustik... all
showing under Elektrik Piano and the Komplete 5 shows as single product?

Also the Service Center keeps on asking for an extra serial for elektrik piano which i dont have.

After exporting the ActivationReturn file I get:

No qualifying bundle master is registered

Thats what I call a great user experience
Please help me solve this issue quickly.

Cheers

 

Unfortunately that sounds like there is a problem with NI Service Center. You will have to fill out a Registration Support ticket and upload your Support File:
http://www.native-instruments.com/index.php?id=regsuppfrm&L=1

 

Hi,
thanks for your reply.
I already did that on Friday - but no reaction yet.
Oh well...

 

Just call them on the phone using the number on the website. You will probably have to wait a while for a reply to your email.

 

Thanks for the hint.
Since I haven't gotten any reaction from them yet, I will try to call them tomorrow.

Thanks again.

 

Hi soundseller,

sorry for the late reply. I saw that your requests have been answered on the 14th. I hope that the answers were helpful and that you could exchange the box at your dealer, since this was an update box. If you have paid for a full box or have trouble with replacing the box at the dealer, please let us know.