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Activation Failure ?

Discussion in 'Product Installation and Activation (Archive)' started by DJEvanMC, Jun 19, 2009.

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  1. DJEvanMC

    DJEvanMC New Member

    Messages:
    14
    With much excitement after my new Traktor Scratch Duo arrival, I cannot activate my product, or use it for that matter.

    1. Service centre just reloops constantly.
    2. Offline activation not working
    3. No help from NI

    Can someone help ? :(
     
    DJEvanMC, Jun 19, 2009
    #1
  2. vestan_pance

    vestan_pance Forum Member

    Messages:
    27
    1) Uninstall the NI Service Centre from your PC.
    2) Manually remove the Service Centre application folder from Program Files.
    3) Download the latest version of the Software from NI Website.
    4) Install and Run the newly downloaded Service Centre.

    It should update twice (mine did) and then you should be ok.

    Steve.
     
    vestan_pance, Jun 19, 2009
    #2
  3. DJEvanMC

    DJEvanMC New Member

    Messages:
    14
    Uninstalled and reinstalled. Still the same problem. Service centre just reloops.

    This has to be the most frustrating thing I have ever dealt with.

    Support from NI does not exist. Not a single person has contacted me in days to solve this problem. I should have gone with Serato...
     
    DJEvanMC, Jun 19, 2009
    #3
  4. Crizzly

    Crizzly New Member

    Messages:
    5
    god i just got mine today and this keeps happeningggggg

    i try to go to the sites support page but for some reason they never load WTF

    and im just stuck in that same loop. i also went to go try that service center update but its not loading. WHYWHYWHYWHYWHYWHYWHYWHYWHYWHYWHY

    oh and i also figured out if you click preferences on the menu bar it'll stop the loop but nothing pops up on the activation part. its just blank and acts like its never heard of scratch duo
     
    Crizzly, Jun 20, 2009
    #4
  5. Stephan @ NI

    Stephan @ NI NI Team NI Team

    Messages:
    223
    Hello,

    sorry for the inconvenience. During the past days there were issues with the self-update of Service Center which have now been solved.

    Remains a possible issue with the self-update with slow internet connections. In this case disconnect your computer from the internet and start Service Center, then perform an offline-activation.
    We are working on improvements for this situation.

    Hint: when logging in to the Native Instruments homepage, e.g. when doing an offline activation, and you have difficulties to log in, remove the cookies of your browser and empty browser cache, then try again.
     
    Last edited: Jun 29, 2009
    Stephan @ NI, Jun 23, 2009
    #5
  6. Crizzly

    Crizzly New Member

    Messages:
    5
    yayyyyy you fixed it! kinda... but hey its a way around the problem. a little messy but it works now, whatever you did. glad to say my new software is incredible and i'm enjoying every bit of it!
     
    Crizzly, Jun 25, 2009
    #6
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