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All Kinds of Issues Maschine Mikro MKII

Discussion in 'MASCHINE Area' started by BillWallace89, Feb 12, 2019.

  1. BillWallace89

    BillWallace89 New Member

    Messages:
    5
    I just got a used Mikro MKII.
    The Service Center Self Update keeps freezing about halfway through.
    In Service Center, it claims my serial number is incorrect.
    In Registration, it claims my Transfer Ticket is not Valid.
    And I've found literally zilch in terms of customer support.
     
  2. Tomess

    Tomess NI Product Owner

    Messages:
    369
    Use Native Acces. Service Center does not work anymore.
     
  3. BillWallace89

    BillWallace89 New Member

    Messages:
    5
    Ok I tried that. It says it's already registered and when I go to Registration support I get an Error 404. When I try to register on the site, a page pops up saying it's registered but then a red bar pops up at the top saying "An error occurred while trying to call Tx_NiProduct_Controller_RegistrationController->registerPostAction()"

    And then there's the License Transfer not working.

    I can't find any numbers in the US for customer support
     
  4. ALDREAD

    ALDREAD NI Product Owner

    Messages:
    5,564
    So if you brought a second hand unit you should of got a transfer id , this is added on the website,I’ll post a link
    Then that should give you some serials They should be added to your serials on the website (they should be at the top in the unregistered section)
    You then put these codes in native access
     
  5. ALDREAD

    ALDREAD NI Product Owner

    Messages:
    5,564
  6. JesterMgee

    JesterMgee Well-Known Member

    Messages:
    3,455
    Yes, tho you are buying hardware it comes bundled with software and like if you were going to purchase something like Photoshop from another user, you would expect to have a serial provided with the software. Without that you cannot register anything and cannot use the software (or the linked hardware either).