1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

Solved All Native Access Plugin Images are Missing

Discussion in 'NATIVE ACCESS' started by Oscar Chapman, 28/8/20.

Page 3 of 3
  1. ptram

    ptram NI Product Owner

    Messages:
    46
    I've still all the libraries from Sonokinetic, Spitifire, Soundiron and Best Service with no thumbnails. Also, some of the NI libraries are missing them.

    Mac HS, NA version R129.

    Paolo
     
    ptram, 20/9/20
    #41
  2. Clint Goss

    Clint Goss NI Product Owner

    Messages:
    22
    I am now experiencing this same problem again ... although it seemed to have been fixed around Sept 19th, it's now Dec 9th and it looks like the same problem to me ...

    Win10x64 in Native Access my screen looks like this ... Some images show a grey box (e.g. Noire), some are blank (eg Absynth), and the "Read More" box shows up for *some* of them, on a mouse-over (eg. Kontakt Factory Library):
    Screenshot 2020-12-09 074746.jpg
     
    Clint Goss, 9/12/20
    #42
  3. metrosuperstar

    metrosuperstar NI Product Owner

    Messages:
    101
    Same here this morning!
     
    metrosuperstar, 9/12/20
    #43
  4. Flumpf

    Flumpf New Member

    Messages:
    8
    Yep, they've broken it again.

    Meanwhile, am I losing my mind or was Native Access once natively in dark mode? It's now whiter than a hospital and most blinding. I can't find any form of dark/light mode toggle. :\
     
    Flumpf, 9/12/20
    #44
  5. JensB73

    JensB73 New Member

    Messages:
    1
    Same here since today.
     
    JensB73, 9/12/20
    #45
  6. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1.339
    Hey there, the Native Access team is working on it, everything should get back to normal shortly.
     
    Jeremy @ NI, 9/12/20
    #46
    • Like Like x 1
  7. Custom Blue

    Custom Blue NI Product Owner

    Messages:
    99
    Confirm now working perfectly.
     
    Custom Blue, 10/12/20
    #47
  8. Austin Petilo

    Austin Petilo New Member

    Messages:
    1
    I am also having the same issue as well owning Komplete 12 Ultimate!
     
    Austin Petilo, 12/12/20
    #48
  9. parapentep70

    parapentep70 New Member

    Messages:
    16
    Hi,

    I am missing all thumbnails in Native Access. They are all black rectangles with the initials of the instruments. In Kontakt or Komplete Kontrol all icons / thumbnails are working properly. I tried a few things that did not work:
    • Delete the cache for Native Access.
    • Rescan all plugins from Komplete Kontrol (but Komplete Kontrol was working WITH icons anyway).
    • Re-install one of the products to see if it has any effect.
    • Restart the computer.
    I am not 100% sure, but I think this happened when I click one of the icons under "Istalled Products" to change the view from "list" to "Large thumbnails". I've done a few times before without issues.

    I tried to google / search for a solution, I've found a few hints for Komplete Kontrol icons, but not for Native Access.

    It is not super-important or urgent, but I'd like to fix anyway.

    Thanks
     
    parapentep70, 25/1/21
    #49
  10. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1.339
    What is your operating system ? Can you provide a screenshot ?
     
    Jeremy @ NI, 25/1/21
    #50
  11. parapentep70

    parapentep70 New Member

    Messages:
    16
    W10, 64b, version 1909. It always worked, I have not change the configuration in a while.

    upload_2021-1-25_14-42-55.png
     
    parapentep70, 25/1/21
    #51
  12. parapentep70

    parapentep70 New Member

    Messages:
    16
    HEY! Solved!

    I found the solution looking for a DIFFERENT problem. Looking for recent issues.
    Here:

    I run Native Access as administrator and suddenly I have ALL the icons back!

    Thanks anyway for your quick help .
     
    parapentep70, 25/1/21
    #52
    • Like Like x 1
  13. paul doolan

    paul doolan NI Product Owner

    Messages:
    87
    I just got the same problem as Parapentep70 now just started this morning when i loaded Native Access, just black boxes and no picture icons, starting it in Admin mode had no effect. Any ideas.

    All ok now, just started working.
     
    Last edited: 26/1/21
    paul doolan, 26/1/21
    #53
Page 3 of 3