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Allow Users Read Access to NI-TICKET SYSTEM

Discussion in 'Product Installation and Activation (Archive)' started by MartinHines, Sep 30, 2007.

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  1. MartinHines

    MartinHines NI Product Owner

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    I would like to suggest that NI allow some type of user access to their NI problem ticket system.

    Currently, when a person submits a problem, a Ticket number is identified but it is impossible for an end-user to see the status of that ticket.

    As an example, I have two tickets open and I have no clue regarding their status:
    1. Ticket#2007091910002541 -- Rubber Feet fell off of Kore
    2. Ticket#2007091910002068 -- Activation Error

    At the very least it would be nice if end-users could at least see some status indicator like "OPEN" or "CLOSED". I suspect many people simply submit new problem tickets when they haven't heard any update in a while, which I am sure confuses things more on NI's end.

    The "ideal" would be for users to be able to update their own ticket with comments and status, but that would require some big modification on NI side. Simply allowing users to log-in and see a status indicator wouldn't require as much development effort.
     
    MartinHines, Sep 30, 2007
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