Announcing: Traktor Pro 3

This is so poor! The support does nothing if the problem is not on the priority list. NI is just putting feature over feature in their software, to catch up with the Industrie. But if some of these things don´t work as advertised you are stuck with these buggy features. See this thread: https://www.native-instruments.com/...in-audio-when-capturing-to-remix-deck.260811/ (unfixed problem form 2015!!!!) Why the hell is Pioneer Club standard? I lost my hope in NI.

 

Agreed. Another example, from 2011:
https://www.native-instruments.com/...pro-preferences-load-time.143612/#post-895905

this was reported over an over. This one was acknowledged and archived:
https://www.native-instruments.com/forum/threads/preferences-window-freeze.328315/

 

Fabian, i have sent about 4 emails since 11 Feb to support and nobody is responding

What the actual fook do i have to do to get a response, support has always been poor but this is ridiculous

 

Sorry to hear that. Please let me know the ticket number and I will forward it.

 

Thanks, messaged Nick again 10 mins ago funnily enough - 1759126

"
Hi Nick

I AM NOW CONCERNED ABOUT YOUR HEALTH - ARE YOU ALIVE?

I have sent emails 11.02.19, 15.02.19, 23.02.19, 03.03.19 and not had ANY response on this ongoing stems issue.

The email sent 23.02.19 gives you a HUGE tip on fixing this.

Again Matthias who has discovered the required fix is cc'd.

Please can you respond.

Regards,

James."

 

I forwarded your ticket number. Another thing you can do is provide an alternative email adress, since sometimes (actually pretty much always when not receiving an answer) emails get blocked by spam filters etc.

 

thanks for trying, as expected I have heard fack all back from them

 

4 days later and still no reply from NI :0(

 

Hello James,
Sorry to hear you haven't been able to hear from Nik about this.
I just had a look at your ticket and it seems that your case is being reviewed with our product team.
I'll get in touch with Nik as soon as and inform him about this.

 

And still no response from Nik in support from 11 Feb

 

and what happened with the repair of the latest version? What happened with the reverse in flux mode that still does not work in time code mode?

 

That would be handy for sure

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