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Audio Kontrol 1 Driver not installed...

Discussion in 'Product Installation and Activation (Archive)' started by Misa666, Feb 16, 2008.

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  1. Misa666

    Misa666 NI Product Owner

    Messages:
    1
    Hi,

    I can get my 64 Vista to install that Driver. It says; Failed to get information about the installed devices that match to F:\Program Files (x86)\Native Instruments\Audio Kontrol 1 Driver\ak1usb.inf. It works fine in 32 bit XP. What to do?
     
    Misa666, Feb 16, 2008
    #1
  2. khainz

    khainz New Member

    Messages:
    2
    I am haveing kinda same troubles but with my 32bit Vista ...
    it's super annoying thu i am in Thailand ...and would like to write some music ... grrrrrrrr

    Failed to get information about the installed devices
    that match to 'C:\Program Files\Native
    Instruments\Audio Kontrol 1 Driver\ak1usb.inf'.


    so i hope NI starts to care a bit about their customers and will answer some time ...
     
    khainz, Feb 17, 2008
    #2
  3. ew

    ew Moderator Moderator

    Messages:
    21,328
    Welcome =)

    If you look at the Vista information here on the site, you'd see that Vista64 drivers aren't coming until later this year.

    http://www.nativeinstruments.de/index.php?id=vista&L=1

    However khainz, you on the other hand shouldn't be seeing this. What driver version are you trying to install? Have you tried a different USB port?

    ew
     
    ew, Feb 17, 2008
    #3
  4. khainz

    khainz New Member

    Messages:
    2
    i tryed about 3 different driver installs new ones from the NI Site (not the Install Cd ... because i left it back home)...also the updates ... but those seem to be not mutch of a sense to install without haveing the card recognized by the computer ...

    i tryed all my USB Ports ... all of them are USB 2 ...

    my Notebook is HP ... with Vista 32bit version ...

    i guess i will do a downgrade if possible ... haveing lots of issues with Vista ...

    but i'm not at home for a month ... and should work as well ...
    so i can't just downgrade now because there is no Backup from my HD yet ...

    Help would be mutch apreciated ...

    all the best -->

    Simon
     
    khainz, Feb 17, 2008
    #4
  5. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    Hi Simon,

    did you already contact our technical support? If yes, could you provide me with your ticket number. Otherwise, please write a technical support request here:

    http://www.native-instruments.de/index.php?id=suppform&L=1

    Please add some details to the error description and tell us exactly at which point this error message appears. A screen shot of the error message window would also help us.
     
    Marius @ NI, Feb 18, 2008
    #5
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