Authorization won´t work

Hello there,
I installed the Kontakt 2 update on a Mac Pro.
I am a Komplete 4 / Kore Bundle User and therefore the Kontakt 2 update should be free. Whenever I start the service center though, it says my Kontakt 2 is authorized, but when I launch Kontakt 2 it says "Please authorize Kontakt 2". So what do I do wrong?

Thanx in advance

 

Me either. Hopeless.
I'm just a Kontakt 1.5.3 to K2 to K2.2 Mac PPC guy. Haven't even tried the MacIntel yet.

 

I have the same message. I' get kontakt 2 on october 2006, and I think update must be free to me, but something goes wrong..

Thanks in advance

 

My Kontakt won't authorize either. Tired of these problems.

 

I had the same problem but I got authorization to work once I put both the Kontakt 2 and the NI Service Center folders directly within the Applications folder, not in a subfolder.

 

Bought the UB serial. Installed K2.2 on my MBP and ran Service Center, which seemed to activate K2.2 OK.

But the program does not recognize its activation and offers to start Service Center or run in Demo Mode. Clicking "Service Center" leads to the SC screen that says K2 is activated.

The NI website registration/activation page from my account says that K2 MacTel is authorized to my hardware, as well. Only the program disagrees.



Any suggestions?

Thanks,

GM

 

Hi all,

please open a support request in each of these cases and make sure to attach Kontakt 2 related plists!

also, add anything that might help us like which version you updated from, if that old version was already activated, if you maybe had Service Center running during installation of the update etc.


best,
Markus

 

I opened a ticket yesterday, and sent the plist today. I've been able to deal with NI copy protection issues in the past, but this one has me stumped.

I sure wish I could get it working for the long holiday...

 

Hi,
same problems......
best
Steve

 

same here...

 

again, we do need as much details as possible by having you file individual support requests. they are being worked at in the order they arrive.

please list exactly from which configuration you updated to Kontakt 2.2 and how you did it. if we find any patterns, I will list them in this forum.

also include the two Kontakt2.plist files.


best,
Markus

 

Had the same problem, but solved it by removing both Kontakt2.plist files.

Service Center showed me as activated before I even installed the K2.2 update.

Although I can't remember everything I did (did a K2.2 update reinstall at one point), I believe this is what I did:
- remove the two Kontakt2.plist files in Preferences (located in both the root and user level Libraries)
- Open Kontakt first (after removing the preference files); follow prompts for locating file locations, etc., then have it launch the Service Center when you get the prompt to activate, buy, or demo. Don't launch the Service Center first.

Hope this works for some of you.

Cheers,
Brian

 

This happens on PC too, if you have Komplete 3 installed first--at least it just did on my laptop, even though I had only installed the instruments not in K4.
Registration support advised me to uninstall both K4 and K3, and then only install K4, and wait to install the Kontakt 2 update until at least next week. Also, wait to install whatever K3 apps you wanted. It's the Service Center--for you Mac folks, it's messing with your Preferences; don't know what the equivalent is in PC.
Here is the text of the email they sent me:
"http://www.nativeinstruments.de/index.php?id=niosxtut2_us


Hello --

Sorry for the problems you are having with your Native Instruments software update.

In order to avoid possible installation issues with the Service Center, first please make sure that you are running a clean install of the latest version.

You can ensure this by uninstalling the SC and reinstalling with the latest version from our website.

On PC: you can uninstall the Service Center by going to C: Program Files/Native Instruments/NI Service Center and running the uninstaller file Œunwise.exe¹ by double-clicking it.

On Mac, uninstall the Service Center by pressing ŒApple-F¹ on your computer to Find files, click the dropdown menu that says ŒKind¹ and change it to ŒName, then in the search box to the right of ŒName Contains,¹ type ŒServiceCenter.¹ Now you should see all the files and folders belonging to the Service Center. All you need to do is select all applicable files and folders here and drag them to the Trash, then choose Empty Trash from the Finder menu to delete them. After this, repeat the search for the string ŒService Center¹ with a space.

Then go to this page and download the latest version of the Service Center and install it to your computer:

http://www.native-instruments.com/index.php?id=freeupdates_us

After installing this, try running it again and see if this solves your problem.


Also, if you installed the update with SC open in the background, please shut the SC and install it again. Afterwards start SC and try to do the activation again.


If this does not fix your problem, we will need more information from you about your particular case.

We need you to send us both your Activation Request File (ARF) from the Service Center (see A below) and your preference (plist) files (Mac only -- see B below).

A) Activation Request File

1. Run the Service Center as usual, but click "cancel" immediately after it starts to prevent it from connecting to the internet. That will run your Service Center in Offline Mode.

2. Proceed to the Offline Activation Assistant.

3. Click the Export button to save Activation Request File (ARF) onto your computer.

4. Zip the file and send it to us. We will send you the Activation Response Key back.


B) Plists

The SC uses some preference or plist files on your computer.

The plist files are located here:

Macintosh HD>Library>Preferences

and

Macintosh HD>Users>your username>Library>Preferences

They will look like this:

com.native-instruments.ServiceCenter.plist

or

ServiceCenter.plist

Look in both of the above locations, find the .plist files and send them to us (attach them to an email).


Also it would be very helpful if you can please answer the following
questions:

1) Did you install your Native Instruments product on your system hard drive volume or a different volume?


2) Please describe the exact problem you are experiencing.

Does the product to be activated appear in SC in green or red in the Online Activation Assistant?

Which specific error message comes up?


3) Did you do a custom install or easy install of the product?


4) Which computer platform are you running: G4/G5 Mac, Intel Mac, or Windows?

Perhaps this information will help someone.

 

Thanks--- I'll try this. I sure haven't received any info from NI!

 

No luck.

VERY frustrating. And yes, I've sent in tickets and plist files...

 

Same here. I had no luck at all authorising Komplete 4

Given the price of this product, not impressive!

 

Same here, I just registered on this forum since I got so angry with this process. I bought an Intel iMac 24" Core 2 Duo and want to get this sh** up and running.

I bought Komplete4 and authorized it a month ago = I should be eligble for the free upgrade. My Komplete 4 is a "2 product upgrade" from Kontakt2 and Reaktor 5, which were registered this summer.

When trying to authorize Kontakt 2.2 from the service center I do as follows:
1. Expand the Komplete 4 section
2. Check Kontakt 2
3. Click Next, enter my Komplete 4 serial, click next. It says Authorization Successful, but when I expand the Komplete 4 "folder" listed below the text "Authorization Successful" it still says next to "Kontakt 2" that it is not Authorized! Trying to start the plugin itself confirms this!

I then bought the Intel 2.2 upgrade for €30, since I figured it might be an issue that I actually had a Kontakt 2 authorized earlier this year, but it was removed due to my Komplete 4 "2 product" upgrade.

HOWEVER when trying this new serial number in the same authorization process, I:
1. Expand the Komplete 4 section
2. Check Kontakt 2
3. Click Next, enter my NEW Kontakt 2.2 UB serial number, click next. It now says "Authorization failed" and that I have to buy a new product!

I contacted your support several days ago, and I still haven't heard anything. I want to get this **** up and running now, do I have to buy a completely new boxed copy to get it to work?! This is very frustrating, especially considering (1) the delay in the release of Kontakt 2.2, and (2) that people that have bought it for cash now cannot use it, and (3) that there isn't even the slightest confirmation that there might be issues involved in the authorization process.

Sincerely
SBL

 

I've successfully installed and activated Massive, FM8 and Absynth4 on my MacBook Pro. This seems to be a Kontakt2-specific problem.

Not to mention that the update installer demands a prior install be present, which is in opposition to the instructions and what NI has posted here.

I had to deactivate Kontakt 2.0 from my older PowerBook G4 in order to free up the activation on the MBP. So now I cannot even re-install on that older machine for portable use! Grrr. (I'm wondering if I even really had to deactivate, since that was 2.0 and not 2.2... but the NI site insisted that I deactivate one of my installs. I sure hope I got the right one, and not the G5 tower install!!! (I used the sys ID to identify the G5, but NI should really allow you to label the activations on their site.))

Such troubles we legit purchasers endure!

(Again, please don't remind me to put in tickets and plists; thank you.)

-GM

 

Same story here on WinXP Pro PC. After Kontakt update to 2.2 authorisation went through after update of service-center but Online Activation still shows that Kontakt is not activated and therefore can only be used in Demo-Mode!?!

Strange enough after updating PC I updated my Notebook with WinXP same procedure with updating of NI’s service-center before no problems at all!

Will send problem report to NI and will see how it goes and what they say.

 

Hi Pooh,

please also open a support request and attach exports from your registry for the following paths:

* HKEY_CURRENT_USER\Software\Native Instruments\Kontakt2

* HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\Kontakt2

as far as I know this is the first activation problem on Windows. did you update from Kontakt 2.0 or from Komplete?


all: please be patient, our support team is going through all requests in order!


best,
Markus