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Resolved Beatport Link connection not showing

Dieses Thema im Forum "Bug Reports" wurde erstellt von LXNDRTYLR, 8. Mai 2021.

  1. LXNDRTYLR

    LXNDRTYLR NI Product Owner

    Beiträge:
    29
    System:
    Windows 10 on HP Probook i5 with 8 GB RAM
    Beatport Link Pro Subscriptions is active.

    => Followed update instructions in PDF, went to "Streaming => Beatport Link" to Login
    => Browser (Firefox) opens with the Login-window to
    https://api.beatport.com/v4/auth/lo...nse_type=code&redirect_uri=traktor://bp_oauth
    => After entering Credentials nothing happens ... Browserwindow stays as is
    => No Beatport Link in Filemanager, no Loginsmessage or similar in Traktor

    Deleted the BPData Folder in Documents and retried with different Browser (Chrome/IE) same result
     
  2. Friedemann @ NI

    Friedemann @ NI NI Team NI Team

    Beiträge:
    987
    What should happen at this point is a browser pop-up asking you for permission to (re)open TRAKTOR, like this one:
    Screenshot 2021-05-08 at 15.37.47.png

    This popup seems top be blocked on your system - maybe by another browser extension - we'll have a look into this.

    It would be helpful for the analysis, that you run the NI Support Tool scrip on your computer and send me the result via PM.
    https://www.native-instruments.com/forum/threads/ni-support-tool.375535/
     
    • Like Like x 1
  3. LXNDRTYLR

    LXNDRTYLR NI Product Owner

    Beiträge:
    29
    Did some more testing today
    If I start Traktor as Administrator - it works for User Admin perfectly.
    So I made the Traktoruser Admin and allowed all PopUps and Redirects in all Browsers for that User, still the same, the PopoUp you mention above does not appear.

    I installed Recordbox some months ago to test Beatport-Link, but uninstalled it later - can this have something todo with it?
     
    Zuletzt bearbeitet: 10. Mai 2021
  4. LXNDRTYLR

    LXNDRTYLR NI Product Owner

    Beiträge:
    29
    Found a workaround, I simply copied the Files from BPData from the Admin to my Useraccount, now it works.
    Willing to test other solutions, because other Users might have the same problem too.
     
  5. Jonas C @ NI

    Jonas C @ NI NI Team NI Team

    Beiträge:
    161
    I have filed the issue as TP-15490.