New Big Sur S4 Driver Issues

Discussion in 'Bug Reports' started by Joe121, Jun 23, 2020.

  1. Joe121

    Joe121 NI Product Owner

    Messages:
    276
    Seeing as I'm coding a lot for the S4 screens, I decided to check the compatibility with Big Sur. When running the S4, AppleUserHIDDrivers will shoot up to ~85% CPU usage. This causes a delay of about 5 seconds between button presses on the controller. Also, when moving the jogwheels, there's a slight delay, then they just have a mind of their own.

    Here is a video of the jogwheels in poltergeist mode: https://streamable.com/ezfhef

    Obviously the OS is still in beta, just making you aware of compatibility issues.
     

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  2. kokernutz

    kokernutz NI Product Owner

    Messages:
    335
    Bug Reports, really?
     
  3. Joe121

    Joe121 NI Product Owner

    Messages:
    276
    Just letting them know there’s an issue.


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  4. Joe121

    Joe121 NI Product Owner

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    Seeing as they haven’t posted a statement saying not to update like there always is with new OS betas, there needs to be one.


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  5. Sander @ NI

    Sander @ NI NI Team NI Team

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    Joe121 We only post statements about not updating to a final version of a OS not a beta version. Using a beta version is at your own risk.

    Best
    Sander
     
  6. Joe121

    Joe121 NI Product Owner

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    276
    Fair enough, just thought I’d make you aware


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  7. Sander @ NI

    Sander @ NI NI Team NI Team

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    Thanks, we always check out developer builds of MacOS and we will try to address the issues found or report it to Apple if it has to be fixed on their side.

    Best
    Sander
     
  8. Sander @ NI

    Sander @ NI NI Team NI Team

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    I can see the higher CPU load of the HID driver, for me its around 22% but I do not see the self spinning jogwheels. Can you remove your mappings and use the standard mapping for the S4 and see if the jogwheels still do this?

    Best
    Sander
     
  9. Joe121

    Joe121 NI Product Owner

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    276
    I’ve now reverted but the issue was present for me both before and after I installed my hack.

    MacBook Pro 2015
    8gb Ram
    Core i5


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  10. Sander @ NI

    Sander @ NI NI Team NI Team

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    What is the model identifier of your Macbook?
     
  11. Joe121

    Joe121 NI Product Owner

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    276
    MacBookPro12,1


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  12. Sander @ NI

    Sander @ NI NI Team NI Team

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    We will file a Radar report for the high cpu load, hopefully it gets addressed soon.
     
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