biggest disappointment ever

I’ve been a long time user of native instruments I can’t tell you how much money I spent on these product's up until recently I swore by traktor and for whatever reason it stopped working on my computer so I had to uninstall and reinstall it now it says I don’t own the software anymore I spoke to many customer service reps that said this issue will be resolved they have shunned me away and screwed me over and now I can’t even use my DJ stuff anymore and that I spent so much money on I'm so FRUSTRATED DUE TO LACK OF AWARENESS BY YOUR "CUSTOMER SERVICE" I'm on the verge throwing all this stuff in THE garbage or spend another hundred dollars on the software that I already bought and owned nobody will respond to me this is completely outrageous and so unprofessional I cant wait till everyone see's this I don't want my money back I want my dj software back how dare you put me thru this now I cant even play gigs anymore unless I use rekord box which is free by the way .am I the only one that this is happening to I’ve been forced to go and start using rekordbox which I hate and if they don’t do something about this that I’m gonna go buy another controller and I’m never going to touch another Native instruments product ever again what a joke customer service is horrible and I’ll make sure this gets out and everybody knows how shady this company truly is how shameful you treat your customers. NO TECH SERVICE MEMBER EVER FOLLOWED UP WITH ME IVE SENT AT LEAST 20+ EMAILS CALLED ALL THE NUMBER'S

 

MY LICENSE doesn't work ANYMORE all I want is a new one so I can get back to business WTF LAST THING I WILL EVER DO IS BUY THIS AGAIN AFTER I. ALREADY OWN TRAKTOR ON TOP OF THAT THE online chat HAS BEEN DOWN FOR A WEEK STRAIGHT DOESNT MATTER WHAT WEB BROWSER I USE NONE of there phone numbers WORK WHAT A JOKE USING THIS fake virus as an excuse TO IGNORE YOUR DAY 1 CUSTOMER'S been with NI PRODUCTS FOR 8 PLUS YEARS THIS IS THE THANKS I GET

 

Are you 13? Calm the F’down and get in touch with support. Be patient and wait until they reply before you go all crazy and shht.

Jesus man, relax and keep it civil.

 

what are you blind did you not read my post I have been reaching out to them for a month straight if you been with them as long as I have its just not right I been in touch with them n now they disappeared **** boy what a joke your just as clueless as the rest of these sheep

 

I have already talked to numerous people the chat help line has been down and I am loosing gigs over this it helps pay for my house for me and my daughter **** this company **** you and all the fake support that left me in the dark lol 13 huh you can do better than that this is supposed raise awareness not pull out all the TELEPHONE TOUGH GUYS WHO WANNA RUN THERE MOUTH;S ON A FORUM ONLINE THIS IS SUPPOSED TO BE FOR SUPPORT TO RESOLVE MY ISSUE

 

unless your gonna provide something useful to help solve the problem you should just keep your mouth shut didn't your mommy ever tell you that

 

Even if you have problems you have to keep things civil. The way you talk to other forum members is unacceptable

Go cool off for a week

 

I get you're frustrated and upset but...really....look at your post and even your profile....the whole thing is so toxic and aggressive, who's going to think 'yeah, I want to help this guy'?. Try writing in sentences and actually explaining what you did/didn't try, who did you speak to, what's your ticket # etc. The vast majority of forum users are....users like you so walking in screaming, throwing a bunch of receipts down and shouting 'sort MY problem out you greedy f***** thieves' probably isn't going to get you far.

 

So, let’s say that something happens and license does not work any more, the support does not reply on time etc. Do you cancel the night? And all of your future gigs or you pay 99usd for another license and wait for a reply from the support to sort it out?

 

who are you asking this to?

He obviously has a legit license that is failing for some reason - it hasn't been cancelled or some bs, it's a minor but disastrous glitch somewhere and even buying another license might not work. NI online support is def not the best but nobody deserves threats and abuse.

me, I wouldn't wait a month for a start...I'd post a clear, detailed explanation of the problem and what I'd tried including system, TP version, all the important stuff so people can engage with me and help troubleshoot (in this forum, who I'd spoken to, ticket #s etc too). Then I'd post that on Reddit, DJ Tech Tools, anywhere I could.

if I still didn't get an answer in time for my gigs....honestly....I'd make sure I had 2 full clones of my setup just in case, and I'd find a torrent as they're obviously out there. Get the job done then sort it out.

 

If I understand it right, you asked NI to return you money for Traktor. You received money and NI has removed the licence.

So, what is the problem? Besides that NI Support did not work to your expectation.

I understand that it is problem when things stop working, but the reason might be as well at NI side, as on the side of your computer or OS.... It is usually advisable to have two computers and when new SW release comes, wait for few weeks, than update SW on one computer wait few weeks and do it on the second.

The same with OS updates. It is not uncommon it brings some kind of problems...

 

How about this lol.....WHY DIDNT YOU CREATE....listen up a NEWWWWWW ACCOUNT THEN TRANSFER YOUR PRODUCTS TO THE NEW ACCOUNT

 

That is cool idea. Might be handy, one day.
But I think, that in his case, the problem was in his computer.

 

Hell yeah lol his computer must have been basuda he didn’t say ish about his setup to us etc so idk WTF HIS ISSUE IS....WELL HE MIGHT HAVE A WEDGIE

 

Pretty much what happened from what I could gather from the multiple abusing emails.
I'm surprised he didn't get banned from our support. Bad form

 

Those are some long sentences. Also, an interesting decision to post your home address (albeit partially) on a public Internet forum.

 

OP care to clear this up or are we just left with a rant?

 

Matt banned him for a week, he can't respond.

 

Was actually Mick but he is ban for a week.

 

I banned him for a week, as this behaviour towards other members, and my colleagues is not acceptable.

dj dub c I've received multiple reports of your posts. Please have a look into online etiquette in regards to ALL CAPS (which is seen as shouting) and overusing emoticons - thanks!