Bought komplete 7 and then bought the finger, not knowing it already came with K7

Hello,

I purchased the Komplete 7 upgrade, and then in November, I purchased the Finger from the online store, not realizing that it already came with Komplete 7. I've opened up multiple tickets with NI but I can't seem to get them to answer whether or not they could credit me with the money spent on The Finger plugin so that I could spend it on another NI plugin.

I'm very disappointed with the level of support that I've received so far - I've spent a lot of money with NI, buying Komplete Care 2005, Maschine, and Kore 2, and it bothers me that I can't seem to get them to reply to the ticket.

My ticket numbers for reference were:

Ticket#2010120810001522
Ticket#2010122710007348

It would be nice to at least get a response. Yes, I feel dumb for buying The Finger when I already owned it

 

http://www.native-instruments.com/forum/showthread.php?t=124572&highlight=sell+finger

 

I'm not trying to resell it, I'm trying to exchange it for another NI product. Since The Finger already comes with K7, I didn't need to buy it. I was hoping NI could give me a credit for it

 

Sorry... I didn't re-read that old thread before posting it

Best option is to phone NI; email support is notoriously slow & they don't really read the forums.

 

No worries, I'll try giving them a ring. Thanks!