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Bought komplete 7 and then bought the finger, not knowing it already came with K7

Discussion in 'Sales Questions (Archive)' started by giftculture, Jan 19, 2011.

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  1. giftculture

    giftculture NI Product Owner

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    Hello,

    I purchased the Komplete 7 upgrade, and then in November, I purchased the Finger from the online store, not realizing that it already came with Komplete 7. I've opened up multiple tickets with NI but I can't seem to get them to answer whether or not they could credit me with the money spent on The Finger plugin so that I could spend it on another NI plugin.

    I'm very disappointed with the level of support that I've received so far - I've spent a lot of money with NI, buying Komplete Care 2005, Maschine, and Kore 2, and it bothers me that I can't seem to get them to reply to the ticket.

    My ticket numbers for reference were:

    Ticket#2010120810001522
    Ticket#2010122710007348

    It would be nice to at least get a response. Yes, I feel dumb for buying The Finger when I already owned it
     
  2. Moujik

    Moujik NI Product Owner

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    1,761
  3. giftculture

    giftculture NI Product Owner

    Messages:
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    I'm not trying to resell it, I'm trying to exchange it for another NI product. Since The Finger already comes with K7, I didn't need to buy it. I was hoping NI could give me a credit for it
     
  4. Moujik

    Moujik NI Product Owner

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    1,761
    Sorry... I didn't re-read that old thread before posting it :(

    Best option is to phone NI; email support is notoriously slow & they don't really read the forums.
     
  5. giftculture

    giftculture NI Product Owner

    Messages:
    7
    No worries, I'll try giving them a ring. Thanks!
     
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