Bought Maschine Mikro. Never recieved email for MASSIVE

I just bought a Maschine Mikro MK2. It says on a card on the box that once I register the product with Native Instruments that once I register the product I will automatically receive an email with the serial number to massive on it.

I assume i gave them the right email address because i am receiving emails from the company, including a free tube compressor download, but nothing including my Massive serial. What gives? Please help, this is literally half the reason I dropped 350 on this thing.

 

Should get it within 48 hours. If not, contact registration support.

 

Hey, I was wondering if you got your free download or not?
I've contacted them twice, I never got a response and it feels like it's been two weeks already.

 

( sorry for my bad english )

Hi !

Same here...

Bought and register the MK1 more than 2 weeks ago and i've never received my link for download and serial.
I've contacted the registration support 4 times, they NEVER REPLIED !!

All thing i get is a confirmation: they got my email.. BUT NO ANSWER TO MY QUESTION.

And, yes, i've allready check my spam folder.

I also bought Maschine 'coz Massive was on it.
I paid for, i deserve it, it's scandalous, at least the could answer.

I'm relly pi***d off about this.

 

Ring them. http://www.native-instruments.com/en/company/contact-ni/

 

Yeah.. i'll do that.

 

Still waiting on mine too. Been about almost a week.

 

Hey guys,

They finally sent me the mail with the link. So I guess you all will receive it too one day. Hopefully sooner than later

 

Same here.
After more than 3 weeks they send me the serial yesterday !
Thanks.

 

Still waiting.

 

Hi guys, I was wondering if you are able to use Massive in stand alone mode or even in Maschine after upgrade?