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Can Not Load FM7 Sounds Vol. 1

Discussion in 'FM8' started by PlasticMoonRain, May 2, 2004.

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  1. PlasticMoonRain

    PlasticMoonRain NI Product Owner

    Messages:
    13
    I bought the FM7 in a local store. It came with a spearate disc for FM7 Sounds Vol. 1. Registered, authorized, and donwloaded the OSX update, so the synth works beautifully.

    However, the FM7 Sounds Vol. 1 disc does not take the FM& serial number. I can not find another serial number, even in the e-mail NI sent me when I registered and authroized the FM7.

    I have a Mac G5 running OS 10.2.8.

    Where do I get this serial number for this second disc?

    THANKS.

    Drew
     
    PlasticMoonRain, May 2, 2004
    #1
  2. Summa

    Summa Sounddesigner

    Messages:
    1,243
    Hi Drew,

    please try to contact custumer support, you need a seperate serial number for the sounds...

    Best Regards!

    ...Summa
     
    Summa, May 3, 2004
    #2
  3. PlasticMoonRain

    PlasticMoonRain NI Product Owner

    Messages:
    13
    Summa:

    There is no specific e-mail address on this site for customer service. Do you know what it is?

    THANKS.


    Drew
     
    PlasticMoonRain, May 3, 2004
    #3
  4. Summa

    Summa Sounddesigner

    Messages:
    1,243
    Sorry, I forgot that they changed the support pages, there's a support form instead. But I found the following answer to your question in the knowledge base...


    --------------

    The FM7 Sounds Volume requires its own serial number (70X-XXXXX-XXXXX).

    If you newly purchased the Sounds Vol.1 with the OS X upgrade of FM7 you will find your Sounds Volume 1 serial in the confirmation email for your purchase which has been sent to you by sales@native-instruments.de
     
    Summa, May 4, 2004
    #4
  5. PlasticMoonRain

    PlasticMoonRain NI Product Owner

    Messages:
    13
    >>The FM7 Sounds Volume requires its own serial number (70X-XXXXX-XXXXX).

    If you newly purchased the Sounds Vol.1 with the OS X upgrade of FM7 you will find your Sounds Volume 1 serial in the confirmation email for your purchase which has been sent to you by sales@native-instruments.de<<

    I purchased the product in a store, so the above does not relate. My registration e-mail contained nothing for the Sounds Vol. 1.

    I guess I'll have to try that crazy support form, which asks for everything but the kitchen sink!

    THANKS -- Drew
     
    PlasticMoonRain, May 4, 2004
    #5
  6. kbruff_Tf

    kbruff_Tf NI Product Owner

    Messages:
    28
    Hello - Pluggzilla and NI Products

    Does anyway know if the PLUGZILLA - Virtual VST / VSTi, unit will work with any of the Native Instrument Products, such as...

    FM7, Electric Piano etc.

    In case there is some concern please see...

    http://www.plugzilla.com/overview

    THANKS---
    Kevin
     
    kbruff_Tf, May 14, 2004
    #6
  7. Summa

    Summa Sounddesigner

    Messages:
    1,243
    Well, no need for double postings! :)

    Thanx!
    Summa
     
    Summa, May 15, 2004
    #7
  8. Zoot72

    Zoot72 NI Product Owner

    Messages:
    40
    If I recall correctly, my Sounds Vol. 1 serial number was on the case behind the little manual that comes inside.
     
    Zoot72, May 26, 2004
    #8
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