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Cannot activate Skanner.ens in Catalina (not Skanner XT)

Discussion in 'REAKTOR' started by thencamenow.com, Oct 16, 2020.

  1. thencamenow.com

    thencamenow.com NI Product Owner

    Messages:
    8
    I cannot activate the original Reaktor Skanner.ens ensemble (not Skanner XT) in Catalina. I have entered the serial in NA application, restarted but still nothing.

    Anyone got an idea?
     
    thencamenow.com, Oct 16, 2020
    #1
  2. Michael O'Hagan

    Michael O'Hagan NI Product Owner

    Messages:
    1,163
    I hadn't installed skanner since I upgraded to K12U and got the XT version, but I just tried and it will not even appear in native access, where did you enter your serial number?
     
    Michael O'Hagan, Oct 16, 2020
    #2
  3. thencamenow.com

    thencamenow.com NI Product Owner

    Messages:
    8
    In the NI app. There doesn't seem to be any other way to do it.
     
    thencamenow.com, Oct 16, 2020
    #3
  4. thencamenow.com

    thencamenow.com NI Product Owner

    Messages:
    8
    I just need to to stem out some old files with the original v1 Skanner. It works for a while in demo mode but then it times out. If I install the the XT version, I lose my presets and wiggles.
     
    thencamenow.com, Oct 16, 2020
    #4
  5. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1,339
    My colleagues might find the solution to this, please get in touch through this typeform :
    https://support.native-instruments.com/hc/en-us/articles/360002705378
     
    Jeremy @ NI, Oct 16, 2020
    #5