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Can't Locate Any of my Software

Discussion in 'NATIVE ACCESS' started by The Architech, Jul 20, 2017.

  1. The Architech

    The Architech NI Product Owner

    Messages:
    32
    I recently saw a new update for Maschine, so I went into Native Access and saw there were a few updates for several of my Komplete Ultimate products as well. I tried updating all of them and received errors for all that Native Access couldn't locate any of my programs. I haven't touched any of them and I checked my applications folder to see they're all still there and fine. I tried using Service Center and it seemed to update just fine, but then when I went into Maschine, Kontakt was empty, Guitar Rig was empty, and Reaktor froze so hard I had for force restart my computer. What the hell happened? All of my software is in the same folder it was in when I installed it. Why can't anything be located anymore? I literally changed nothing.

    Running Native Access 1.2.0 on a 2008 Macbook Pro running OS 10.11.6
     
    The Architech, Jul 20, 2017
    #1
  2. The Architech

    The Architech NI Product Owner

    Messages:
    32
    Tried this again. I ran Native Access and it has 4 updates for me. All fail and give me the error "The application installation could not be found" even though I can see the installer download to my desktop. I ran Maschine 2.6.5 and all of my libraries can't be found and I had to renavigate to each one even though they're exactly where the path was looking for them. I still can't get Native Access to run the latest Maschine update. Any clues? Aren't there moderators on here?
     
    The Architech, Jul 28, 2017
    #2
  3. solger

    solger NI Product Owner

    Messages:
    3,941
    Was updating via Native Access working before?
    In any case, recheck the file location paths in the Preferences: https://support.native-instruments....Change-the-Install-Locations-in-Native-Access

    If the paths are OK, it looks like this problem: https://support.native-instruments....-Error-Message-Installation-folder-not-found-

    Check if the update is available in the download area (after you login) and try to install it manually: https://www.native-instruments.com/en/support/downloads/update-manager/

    Or, if you haven't already, contact NI Support directly: https://www.native-instruments.com/forum/threads/support-questions-and-issues.317679/
     
    Last edited: Jul 30, 2017
    solger, Jul 30, 2017
    #3
  4. The Architech

    The Architech NI Product Owner

    Messages:
    32
    Updating had previously gone smooth, yes.
    I checked the file locations and they're where they should be

    I went through and uninstalled/reinstalled all of the programs that weren't responding. That seems to have worked, although now when I open Reaktor, it won't respond to me trying to drag a plug-in in. Tried uninstalling/reinstalling Reaktor 5 twice now and I get the same situation.

    Guess I should take it to the Reaktor forum now...
     
    The Architech, Jul 30, 2017
    #4