Can't Update or Unistall NI Programs

For whatever reason, I can't Update or Unistall my NI programs from the Windows 7 64 bit "Unistall/Change" in the Programs section of the Control Panel.

It shows a list of the programs and I can click on them and click on "Uninstall" or "Change" but nothing happens. Then I tried to run the updates after I downloaded them using the Service Mananger, but it says that the NI install file can't Uninstall the old version, to install the new version.

I recently had a system crash and my System Restore hasn't worked the last two times I tried it. Is my registry corrupted?

Is there some other way to Unistall the programs (CCleaner, deleting folders and Registry entires)?

Thanks!

 

I have the same kind of problem in windows 8 64 bit.
I can't find my NI Programs anymore (Unistall/Change in the Programs section of the Control Panel.)(also sampel packs, machine extentions, etc)
Updating is stil possible.

 

I got feedback from NI Support (thanks) and basically I have to go in and edit my Registry among other things. I was finishing up a project so I didn't do it yet. I might do it this week.

Here is what I got back from support (Mods delete if inappropriate). Certainly do this at your own risk, as I'm a bit afraid myself to go in and mess around with my Registry.

In order to solve this problem, you must completely uninstall and reinstall the
application including all installation information.


*Anti-Virus & Security*

*Please disable any anti-virus, spy-ware protection, and/or any other Internet
security software before proceeding. It is important that the Registry in Windows
(XP/Vista/ 7) is accessible by installers and uninstallers. Without this the
inability to resolve the issue will occur.

Please proceed to uninstall via the Add/Remove Programs control panel (Windows XP)
or the Programs and Features (Vista / 7) from the Control Panel. You must also
deactivate the User Account Control in Windows Vista / 7 (32bit/64bit).
Deactivating UAC is quite easy, here’s what you need to do:

Windows Vista (32/64-bit)
* Go to the START Menu, type "User Accounts" in the START SEARCH and press enter.

* The User Accounts home page will pop up. Please select the line that reads:
"Turn User Accounts Control on or off".

* Then deselect (uncheck) the box that reads "Use User Account Control (UAC) to
help protect your computer" and click on OK (button).

* You can now close the User Accounts home page. You need to reboot the
computer for changes to apply.

(Note that you can re-enable UAC by selecting [checking] the box that reads "Use
User Account Control [UAC] to help protect your computer" then click on OK [button].)


Windows 7 (32/64-bit)
* Go to the START Menu, type "UAC" in the START SEARCH and press enter. You
will see in the search results "Change User Account Control settings".

* Click "Change User Account Control Settings".

* You will see a graphical 'slider'. Manually click and drag the 'virtual
slider' all the way down to the 'Never Notify' setting and click on OK (button).

* You can now close the User Accounts home page. You need to reboot the
computer for changes to apply.

(Note that you can re-enable UAC by manually click and drag the 'virtual slider
back to the 'Default' setting (second position from the top) and click on OK (button).



*Windows Installer CleanUp Utility*

At this point, it is important to remove any lingering installation files and
logs. You have an option to use a utility that may be able to repair or remove the
installation information. We recommend the Windows Installer CleanUp Utility. It
can help in these cases.

*Windows Installer CleanUp Utility will not remove the actual program from your
computer.

(Please be aware some applications or programs might not be repaired if Windows
Installer was not used as part of the install process.)

However, it will remove the installation files so that you can start the
installation, upgrade, or uninstall all over.

You can download Windows Installer CleanUp Utility from this website:

http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html


*Registry Editing*

In some more difficult cases, you may the need to manually remove files from the
Registry in Windows. This can be done with the Registry Editor as follows:


*Please note that the Registry is in many ways the backbone of the system. Please
be careful to not delete any files that are not mentioned here. You may render
your operating system useless. This will result in a re-installation of Windows
from scratch.


* *1.Open the Registry Editor.
The most common and quickest way to launch this application is press the WINDOWS
button (aka Start Menu/ Windows Logo button) and the letter "R" on your keyboard.
This will open the "RUN" command tool. In the open field, here you type "regedit"
(without the quotes) and press ENTER.

(Alternatively you can click on the Start menu and then: (XP) click on "RUN"_
OR_(VISTA / 7) in the Start Search; please type 'regedit' here.)

* *2.Find and Delete an entry.

Windows XP / Windows Vista/7 (32 bit)
Please expand the folders until you reach the folder in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\**APPLICATION NAME HERE**

(If you have the right folder selected [highlighted folder name] when the bottom
of the window reads: HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\**APPLICATION
NAME HERE**)

Please right click on folder to get the "Delete" option. Select the "Delete"
function. When prompted with "Are you sure you want to permanently delete this key
and all of its subkeys?" Please select Yes.



Windows Vista/ 7 (64-bit)
Please expand the folders until you reach the folder in question at both of the
following locations:

01. HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\**APPLICATION NAME HERE**

02. HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\Wow6432Node\Native
Instruments\**APPLICATION NAME HERE**


(If you have the right folder selected [highlighted folder name] when the bottom
of the window reads:

01. HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\**APPLICATION NAME HERE**

02. HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\Wow6432Node\Native
Instruments\**APPLICATION NAME HERE**

Please right click on folder to get the "Delete" option. Select the "Delete"
function. When prompted with "Are you sure you want to permanently delete this key
and all of its subkeys?" Please select Yes.



*Re-Installation*

Please then reinstall from the original installer DVD. Remember to update to the
latest version of the software. You can download and install the latest update
that is available in our Update Manager (either in the Service Center or on our
website: http://www.native-instruments.com).