Crashing Issues and Slow Support (Traktor 3.3)

So after having lost a couple of days worth of work in the past week, and the experience with the non existant support past initial tickets, I'm wondering what the heck is going on.

This has been such an awful experience, that ive quit the craft. Thats right, Im done. I have no inspiration or want to keep using software that has no native save function, no background autosave, and only saves upon shutdown where it subsequently crashes and wipes all my work. I mapped ctrl S for saving, it doesnt do squat. Ive been blowing you up on Twitter and DMs, have submitted a 3rd ticket because im still waiting response from submitting my diagnostics.

Today was a day off from work that i was supposed o immerse myself into the craft that once brought me joy, but now im so disheartened and frustrated that i cant see myself picking this back up. Whats teh point? I have Komplete 12, Traktor Pro, and a bunch of gizmos, and it seems my best solution is a different eco system even though I have spent too much of my money on this company. You are literally forcing me out with your lackluster support.

Your staffing issues are not my problem or concern, Im not the one that laid off 200 in one shot during a development crunch. The only mistake I hav emade is being a customer of NI.. Period. You focus more on a beta version than dealing with the one you currently sell.

Worst customer support experiene of my life.I went into the live chat, and whn i asked sopme non-tech questions, Mike ended the chat and now it wont let me reload it. I guesst he thumbs down offened him. Good, he earned it.

NI, be proud of the work you do.

 

Hey!
We've talked about this already together and you're already in touch with our Support manager.
I'd just like to point out here as well that your request was sent on Friday and you received your answer on Monday. We understand it would be ideal if you could receive a response within a few hours but in any case the weekend would make this very challenging.
Hope everything is back on track now
Matt