Hello, everyone. I am posting this as a desperate measure for Customer Service to actually respond to a customer's issues. I have placed an order that has been under review for a week now, the payment was taken out of my account already. I have opened several tickets to get an answer as to why is this taking so long, I need to download my Komplete 13 Select that came with the M32 keyboard, and I want to upgrade it to the standard version. Customer service has not answered a single inquiry of mine, even opened a dispute on PayPal to see if that way they would answer the damn messages. It is so frustrating to have to be running around a company so they fix their issues and not get any sort of answer. I hope this thread helps get some attention and get someone to take action into the matter. Also, why is it so hard to get to you, NI? Don't you see the horrible picture this kind of behavior gives to your company? It just doesn't make want to buy from you guys again. I've been having a horrible experience buying from you. Cheers.