Damaged Display

i recently bought kore (after excitedly waiting for an update to come out) and it arrived with a damaged led/lcd screen in addition to all the usual quality control issues everyone else seems to have had. (most of which i was ready to just deal with) but having a damaged display is unacceptable to me.

i have contacted ni about this and got an automated service tracking number, yet its been well over a week and no response and no way to use the service tracking number to fnd out if they ever will contct me.

my question is, has anyone had any experience with ni's service department and this tracking number?
how long does/did it usually take?

-z

p.s. for the few hours i had it running without crashing at startup, kore led me very quickly and painlessly down some AMAZING sonic paths, if i can get this all set up smoothly and get a undamaged display on kore, i will be very very happy with this product and use it often/eveyday.

 

Welcome

What kind of damage to the LCD are you talking about? That's the first time I've heard of that...

ew

 

Hi Synthburn,

I apologize for the waiting time. Someone from our LA office will contact you today.


Best regards

 

its the same kind of damage you get when you step on your calculator.
like not a cracked screen but definatly bleeding.
-z

 

strange,
apparently i have 2 forum accounts and was unknowingly logged into a seprate one when i made the last post...
but it was me

 

still nothing from anyone from ni... despite above statement.
starting to consider returning and abandoning kore, which i really honestly do not want to do if theres any chance of getting this figured out

 

STILL no contact of an form from anyone at native instruments..

 

Greetings from Native Instruments U.S Techncial Support. Please accept my apologies for the delay in response. I sent you this email yesterday,

"Hi Mr. Lunney,

I apologize for the delay in response to your request for a replacement. The request came through our Berlin office by way of email and I did not see it immediately. I am happy to put in an order for a replacement unit. Please send me a current telephone number for yourself so I may call you to facilitate the returns process. I do not have a phone number on record for you in your registration information.

Best,

Sariah "


I have reforwaded this to you again. Please respond with a telephone number where I can give you a ring to solve this isssue asap.

Thanks,

- U.S Customer Support Manager

 

Mine has a broken display as well. Everything works perfectly, including the backlight, even all the buttons react like they should, but unfortunately there is no text in the display. I tried several USB 2.0 ports and I even installed the unit on another PC, but no luck.

They will send me another unit, so in my case no worry about that, but it's a bit ackward that so many people suffer from faulty hardware. What about the quality check at NI?