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De-activation won't work....

Discussion in 'Product Installation and Activation (Archive)' started by rob_lee70, Jul 21, 2007.

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  1. rob_lee70

    rob_lee70 NI Product Owner

    Messages:
    18
    im trying to deactivat 2 products on my account but it wont let me..i recently sold them in order to buy reaktor 5 but on the activation page its just a list of my products and no way to deactivate them..whats up anyone?
    rob lee
     
    rob_lee70, Jul 21, 2007
    #1
  2. andywilde_wimbledon

    andywilde_wimbledon NI Product Owner

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    169
    Still don't understand the implications of all this, but if you read Thomas Martin's response to the following thread, I think the current situation is that the purchaser of your NI products can just go ahead and activate them, though I think maybe it's always been the case that NI have to be informed about the sale so they can change the 'ownership' of the serial numbers - probably best to call NI in Germany on Monday, though I know that's a hassle, but they've always been very helpful and quick to respond to problems whenever I've done that.

    http://www.native-instruments.com/forum_us/showthread.php?t=51988

    On the site, 'Support>Manage Registrations/Activations>View Your Registrations' also now has a paragraph about this, though somewhat cryptic.
     
    andywilde_wimbledon, Jul 21, 2007
    #2
  3. rob_lee70

    rob_lee70 NI Product Owner

    Messages:
    18
    yeah cheers andy..what have N.I done anyway i was able to do it only 2 weeks ago when i deactivated another product..
    rob lee
     
    rob_lee70, Jul 21, 2007
    #3
  4. andywilde_wimbledon

    andywilde_wimbledon NI Product Owner

    Messages:
    169
    Yup, this was just the other day. Can't imagine that NI are doing away with the check on registrations forever, they must be revamping the way they go about it - let's hope this means changes for the better, rather than more hassle for us ! ;)
     
    andywilde_wimbledon, Jul 21, 2007
    #4
  5. rob_lee70

    rob_lee70 NI Product Owner

    Messages:
    18
    yeah andy now its gonna cost me a fortune to ring germany with the details..now thats what i call making good money out of theyr loyal customers lol..
    seriously though what do i say to the buyer whos been emailing me all day as i sold him absynth 3 and absynth 4 upgrade?
    all i wanted to do was a simple thing and deactivate those 2 products..
    rob lee
     
    rob_lee70, Jul 21, 2007
    #5
  6. andywilde_wimbledon

    andywilde_wimbledon NI Product Owner

    Messages:
    169
    If it were me think I'd email the buyer a brief explanation with links to this thread and the one I mentioned before - I'm completely sure that NI will facilitate change of ownership speedily, what ever may be required, they do of course know this situation crops up regularly.

    And with regards to phoning, yeah it costs, I've just done it in the past to get a quick response, but you can of course contact them free via the site; for registration issues:

    http://www.native-instruments.com/index.php?id=regsuppfrm_us

    I've used the webform route in the past as well, in my case with reasonably quick response time, but I've seen others complain that support requests from the site have been left unanswered for some time, guess it depends on NI's current workload and how easy the problem is to solve.
     
    andywilde_wimbledon, Jul 21, 2007
    #6
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