Delayed response from support

No response... I live in Scotland, and recently purchased a Komplete kontrol Mk2 s88 keyboard. I had a dead key, the lowest b. I contacted support arranged for return and repair... the parcel was picked up by UPS but now support are not replying to any of my emails... can anyone help.

 

Try the live chat
https://www.native-instruments.com/forum/threads/account-order-help-live-chat-available-now.354307/

 

No - only support can help you, I can mark Matt @ NI and maybe he can ask for you if he reads it. I absolutely understand that you want to know what's going on.

Uwe

 

Thanks for the ping Uwe303

colourcomplex I was able to find your request and made our team aware. I would expect a response Today but I'm keeping an eye on it

 

colourcomplex Just a quick heads up but it looks like your unit hasn't reached us. As you can see on your UPS tracking, there's a delay from the courier and we haven't had the chance to look at it quite yet. Our team is now in touch again with more information. Please feel free to follow-up via email if you have more questions

 

Hi there , firstly I would like to thank all for responding to my post. The keyboard is now in Germany, and hopefully does not suffer the same problems it encountered in England... I fear this may be the case since the same message that delayed it there, is now showing in the tracking details for Hamburg... " import scan" .
As a side note
Thanks to all those idiots who voted to leave Europe, we shall now forever encounter these problems.
I loved being European and will always consider myself as such.

 

I'm one of those idiots who voted to leave the rich boys club but last i heard I'm still European.