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Difficulty Updating Reaktor 5 (solved)

Discussion in 'REAKTOR' started by jake369, Jul 3, 2015.

  1. jake369

    jake369 New Member

    Messages:
    23
    Hello. I am running Windows 8.1, 64bit. When signing into service center to update applications (massive, reaktor, etc), I was told there was a previously detected version and I needed to reinstall the original, and then update. Not sure why this suddenly happened for all applications (registry info deleted somehow, maybe?). So I used Microsoft Fixit tool to uninstall each one by one, then reinstall the full program through the NI Website. From there I could update the program through service center. This work for everything, everything except Reaktor- which has been giving me a very hard time. As suggested by the NI website, I entered the Registry (Run- REGEDIT) and removed Reaktor 5 manually. It has since disappeared from the Service Center overview tab, as expected. Now I go back and try to install Reaktor 5 from NI website. It says, again, "Installation is not possible since the full version of Reaktor 5 is found on this computer." How?! I removed all traces of it- a strategy worked for every other application, except for Reaktor. I am baffled by this! I have the Mouth, Prism, Rounds, etc that all run using Reaktor- which now is gone (but is not somehow?!?). Thank you for your assistance with this...

    p.s.- I am running Komplete 10 Ultimate
     
  2. sowari

    sowari Moderator Moderator

    Messages:
    27,759
    please contact tech support.

    sowari
     
  3. herw

    herw NI Product Owner

    Messages:
    6,421
    Did you reinstall from Komplete 10 ultimate or from an older single version? You have to install from your K10ultimate drive.
     
  4. jake369

    jake369 New Member

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    23
    Hmm haven't tried from the flash drive. I'm unsure how that would override it but I will give it a shot!
     
  5. jake369

    jake369 New Member

    Messages:
    23