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download links for Drop Squad not working?

Discussion in 'MASCHINE Area' started by atelier_, Oct 17, 2012.

  1. atelier_

    atelier_ NI Product Owner

    Messages:
    3
    bought it,
    got serial number,
    download link says
    "this download is not available right now"

    anyone else go this problem?
     
  2. n1gh7shift

    n1gh7shift New Member

    Messages:
    3
    Exactly..

    I have exactly the same problem.

    Innitially the download didnt show in my serial page either, but once the serial was sent to my email, it showed then.

    However even now, when you go to download off the Serials page, it comes up with a blank page when you click on 'Download'

    Let me know if you get any success....
    Im going to bed. Hope its solved by the morning.
    Have you opened a support ticket yet?
    __________
    Issue resolved - see further posts...
     
    Last edited: Oct 17, 2012
  3. Jiloo

    Jiloo NI Product Owner

    Messages:
    1,256
    Same here.

    I wrote to support but no aswer yet.
     
  4. 75er

    75er Forum Member

    Messages:
    137
    Same here.
    Money is gone, but no download.
     
  5. BDT

    BDT New Member

    Messages:
    13
    Same problem here. Created a support ticket and got this answer:
    -------------
    Dear Sir or Madam,

    Please find the invoice for your order XXXXXXX enclosed.

    If your order included a download, the download link was already sent to you in a separate email.

    Otherwise your order has been shipped to the following address:

    XXX


    ORDER SUPPORT
    Please don't reply to this email. These resources can answer most questions:
    - Online Shop FAQ:
    http://www.native-instruments.com/shopfaq

    - Your Order Status and History:
    http://www.native-instruments.com/orderhistory

    And if you still have questions, our Order Support team will help you out - we speak English and German. Please use this web form:
    http://www.native-instruments.com/index.php?id=salesuppfrm&order_id=XXXXXXX

    -----------------------

    They didn't answer my question... Other Maschine expansions worked normal and I could download them right away. Now, I'm waiting, while I wanted to make some new dubstep with this expansion...
     
  6. atelier_

    atelier_ NI Product Owner

    Messages:
    3
    maybe some who has already downloaded it can upload the installer somewhere?
    we have all paid for it, and we have our serial numbers?
    we just need to download it and NI aren't responding?
     
  7. TheEngineer

    TheEngineer New Member

    Messages:
    2
    Yea, This is highly annoying...still not working for me either. Cmon NI get on this!
     
  8. BDT

    BDT New Member

    Messages:
    13
    Yeah, we really just need the image...
     
  9. djwaxxy

    djwaxxy NI Product Owner

    Messages:
    1,431
    If its down there probably trying to fix the problems weve had trying to authorise it.
     
  10. UltimateOutsider

    UltimateOutsider NI Product Owner

    Messages:
    593
    Yep, I am wondering this too.

    EDIT: Just got an email from them with new download links.
     
  11. Jiloo

    Jiloo NI Product Owner

    Messages:
    1,256
    Yep, I get new links and new serial either.
    You all should get yours soon.
     
  12. n1gh7shift

    n1gh7shift New Member

    Messages:
    3
    Yeah i got new download links via email.

    I havent registered my new s/n to test, but the links are working.

    Issues resolved for me.