E-voucher issue

I bought Maschine Mk2 and got an e-voucher for Maschine Expansions, Komplete Instruments and Effects. Damage is part of Komplete Instruments and I was about to order it but when filling the e-voucher box, I get following message:

"Sorry, this voucher is not valid for the selected product or license (e.g. update or upgrade)."

Did anybody experience that ? Thanks

 

Same here bruh.

 

Same here.

 

e-voucher problem

I also had this problem.

I enquired about it to the customer support email 2 days ago,
but got no reply.

Actually mine says:

but I haven't used it yet, and it is only 2 weeks old.

 

I have the same issue. I just got the email for the voucher today and it is already saying that it is no longer valid.

 

A quote from the e-voucher mail - "It is valid for MASCHINE Expansions and KOMPLETE Instruments and Effects only, and NOT valid for products already on special offer."

 

Thanks for clarifying. Guess that explains why I can't use it on the sale items. However, when I go back to my original email and use the "Redeem this code" link, it still says the voucher is not valid.