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Error in Activation - please help

Discussion in 'Product Installation and Activation (Archive)' started by rzzz, Jun 25, 2007.

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  1. rzzz

    rzzz NI Product Owner

    Messages:
    5
    Apple security update wrecked my system partition which I re-installed from a backup.
    But when I run the NI Service Centre it won't reactivate my software!

    Kontakt 2
    GPO KP2
    First Call Horns KP2
    Ra
    Stradivari Violin

    Please help as I need these urgently

    Thanks

    Russell Moran
    G5 2GB Dual OS 10.4.10
     
    rzzz, Jun 25, 2007
    #1
  2. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    Hi rzzz,

    please write a support request with your personal details. Refer to the forum announcement at the top of this forum to find the support options. Unfortunately I can not help without these details. You can give me the request number after writing to support so that I can look into your case.
     
    Marius @ NI, Jun 25, 2007
    #2
  3. rzzz

    rzzz NI Product Owner

    Messages:
    5
    Thanks Marius

    My Support Request No. is RS 220544. I requested that first before using the forum. Unfortunately the form doesn't allow more than one product so I nominated Kontakt 2.

    Russell Moran
     
    rzzz, Jun 25, 2007
    #3
  4. rzzz

    rzzz NI Product Owner

    Messages:
    5
    Marius

    the exact message I received via the NI service centre is
    "the hardware profile you tried to register has been disabled. Please contact our support team". I've disabled nothing, so what's happening? I need this stuff working again urgently as I have work waiting to be done.

    Thanks
    Russell Moran
    rzzz@bigpond.com
     
    rzzz, Jun 25, 2007
    #4
  5. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    Marius @ NI, Jun 27, 2007
    #5
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