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Solved Extra power adapter for Maschine plus

Dieses Thema im Forum "MASCHINE Area" wurde erstellt von drewhjava, 7. Dezember 2020.

  1. drewhjava

    drewhjava Member

    Beiträge:
    92
  2. oli@bass

    oli@bass NI Product Owner

    Beiträge:
    665
    • Like Like x 1
  3. Matt @ NI

    Matt @ NI NI Team NI Team

    Beiträge:
    2.445
    • Like Like x 1
  4. oli@bass

    oli@bass NI Product Owner

    Beiträge:
    665
    Hi Matt

    I bought this adapter (via Thomann) to install it permanently in my desk, where I don’t need the lock, but the adapter does not work for the Maschine+!

    The barrel plug of the adapter doesn’t sit tightly in the socket of the M+. Moving or just touching (!) the DC cable will lead to power failure. The same problem was with a third party 5.5 x 2.5 mm DC cable from a Guitar Effects power supply.
     
  5. Matt @ NI

    Matt @ NI NI Team NI Team

    Beiträge:
    2.445
    Hey Oli!

    That's an odd one - I've just tested it and it fits pretty good when plugged all the way. It definitely doesn't switch off when I move the unit around or by just tapping the power supply.

    Please reach out to our Maschine + folks so we can have a closer look: https://support.native-instruments.com/hc/en-us/articles/360013932298

    Thank you
     
  6. oli@bass

    oli@bass NI Product Owner

    Beiträge:
    665
    Hi Matt, thank you for answering. I opened a support ticket.
     
  7. Matt @ NI

    Matt @ NI NI Team NI Team

    Beiträge:
    2.445
    Can you drop me the request number via PM?
    I'd like to follow what might be happening with your device ;)
     
  8. Jelle Bolijn

    Jelle Bolijn New Member

    Beiträge:
    2
    I have exactly the same problem. I have 2 studios and want a separate adapter for both. I got the same adapter and when wiggling the cable/plug the power resets. It's horrible and it got me into trouble a few times during a stream. Any tips? How did you fix this?
     
  9. oli@bass

    oli@bass NI Product Owner

    Beiträge:
    665
    Thanks for bringing this up. Although bad for you, it’s reassuring to read others have the same issue.

    It’s not fixed. I was instructed to return the PSU.

    If not plugged into the original PSU installed at my desk, I use a Omnicharge 20+ power bank as power source.

    I suggest you open a ticket as well.
     
  10. René must be Unique

    René must be Unique NI Product Owner

    Beiträge:
    2.128
    Waarschijnlijk laten de soldeerverbindingen van de DC connector op het mainbord van de studio los.
    Dit gebeurd wel vaker bij dit soort verbindingen.
    Als je zelf handig bent de verbinding opnieuw solderen en je kunt er weer jaren tegenaan.

    Probably the solder joints of the DC connector on the main board of the studio are coming loose.
    This often happens with these types of connections.
    If you're handy yourself, re-solder the connection and you can use it for years to come.

    René
     
  11. ntula

    ntula NI Product Owner

    Beiträge:
    2.318
    wrap some electrical tape around it or... make it better.. get a piece of foam, cut to size. put velcro tape on bottom and make hole in foam to fit dc plug. this is a good thing to do with usb c devices... macsales makes these for usb c...
    optionally, get a dc extension cable and plug adapter end to that using the dc extension cable to the unit..... as it almost sounds like there may be a manufacturing issue with the diameter or the post in the port of the unit of the hole in the cable plug...

    ways to stop it from happening...
     
    Zuletzt bearbeitet: 12. Mai 2021
  12. oli@bass

    oli@bass NI Product Owner

    Beiträge:
    665
    Most probably manufacturing tolerances. I found that mine only works with a certain type of barrel connectors.

    In the picture: Left model works (original PSU), right model doesn’t (NI replacement PSU)
     

    Anhänge:

  13. nutterwithbutter

    nutterwithbutter NI Product Owner

    Beiträge:
    61
    Thanks for the picture - I'll wait for the official locking version rather than risk it
     
    • Like Like x 1
  14. ntula

    ntula NI Product Owner

    Beiträge:
    2.318
    maybe it is a metric / standard thing.. so there would be a small amount of play due to precision of measurements in manufacturing
     
  15. vladimireti

    vladimireti New Member

    Beiträge:
    5
    So could anyone please confirm that this power supply sits well in M+ socket?
    Besides, are there plans to sell the one that has the lock on NI website and when?
     
    Zuletzt bearbeitet: 24. August 2021
  16. cybo

    cybo NI Product Owner

    Beiträge:
    149
    I bought the 40w one so I could sit on the couch with the + and I have no issues with it whatsoever.
     
  17. MaikR

    MaikR New Member

    Beiträge:
    11
    As the mentioned alternative is out of stock (too), is there another suitable replacement available?