FM7 Sounds Vol 1 - can't install - no serial number

I just purchased FM7 and I love it. The package came in a two CD set One was FM7 plug in itself, the other being a CD with FM7 Sounds Vol 1 - 256 extra presets - great ! - or so I thought.

When I insert the CD into the MAC and try to run the install, it prompts me for a serial number. I assume - that it is the identical serial number to the product, which installed just fine, is licensed and authorized - and registered in the NI web site. No go. It must be looking for some other serial number ?? No other serial number came with the packaging but the serial # fore the plug in itself. I have emailed NI support about this, but alas - no answer yet - I am not holding my breath.

I understand about anti-piracy - but I bought the thing - and registered the product. Anyone heard of this. Again I have appealed to NI, as I am a legitimate, registered licensee of the plug in and I am staring at a disk that came with it that is nothing more than a coaster .....

Any help appreciated

 

In the box is some brown cardboard in which the cd and manual were wrapped. Attached to this will be TWO white stickers, one will have the serial number for the FM7 (The same as on the registration cards) the other will be the FM Sounds Vol 1 serial number.

 

Thanks for the reply - I noticed that .... it's just that in this case both of those serial numbers are identical. In fact I found a third one ! - stuck ott he cardboard - it too is identical to the other two - must have been an error !. Still stuck !

 

Have you tried to contact the support? They should be able to help you with serial number problems...

http://www.nativeinstruments.de/index.php?suppform_us

 

Called NI directly in Berlin - they solved it right away - really nice customer experience. FWIW - just call Berlin - the office in LA here in the states had me spinnning around in a automated attendent land.

It was not my imagination - the serial # was missin indeed

 

Cool, I'm glad you got it sorted. I've just order FM Sounds Vol 2, I hopr that has a nice easy to find serial number.

 

The same thing happening to me... I *just* bought the FM7 complete with the CD for "Sounds Vol 1"... and it had NO serial number for "Sounds." I have sent a request to registration support last Friday but I haven't heard a thing. How long did it take for them to get back to you?

Cheers from Chicago...

 

He didn't email NI. He telephoned the Berlin office.

 

Ach! So he did... thanks for pointing that out. Seeing as it is day four and still no e-mail from NI, I guess I will have to give them a call. I will try California first, but, if his experience is any indication, something tells me I will end-up ringing Berlin...

...watch this space.

 

Same here - which is a shame, no vol1 sounds yet. Also the on-line registration site won't recognise my serail number for FM7 - strange, great synth - I'm lovin it. Hopefully support will get back to me soon.

 

Finally sorted but a pain - I had to send photos of my serial number - treated like a pirate but I've given them my money -sad. Their customer service must improve - after all I'm not the first user to report this bug.
Later
Pip

 

There must be different packaged versions out--mine had only the one (program) CD. I'm jealous--of those of you who have the sounds and got them to install, that is.

 

i just found this thread, but i bought fm7 a month or 2 ago and gave up with the extra sounds because i have the same serial # problem.
it's good to know i'm not the only one, but i'm not sure i'll even bother with it.

seems like there might be some incompetency somewhere in the NI machine. it might not be NI's fault at all - maybe it was the the packaging/printing or somewhere else, but i think someone should have caught it before it went out.

 

Just got my FM7 and the Sounds Vol 1 with only one serial #. Just e-mailed NI about it. Sounds like I need to call Berlin. I hope that I have as much luck as the person who got immediate help. WIll find out pretty quickly.

 

Tried calling the Berlin #. Yeah, I figured that maybe they were closed, but apparently that number is now disconnected, at least the one that they post here on their web site. Does anyone know their latest phone #?

 

hello,
the last post was in september 2005 in this thread...
but it can be interesting for new users of FM7 (and new costumers) to know that sending a message to NI support and asking fot the serial WORKS.
i did it friday and they answered quickly, giving me the number and confirmation for the registration (checked on the website account manager).

good job.
vince

 

Yep. I got a bit confused about this (doesn't take much sometimes!).
However i got my serial number for the sounds by email after registering FM7 on the website.

 

LOL my fm7 had a good number but the sounds disk came with a a VOL 2 number. only reason I know that is I reg'ed it online (before installing) and it come up as owning VOL 2 ohh well things happen. Can't wait to get it workin

 

Just thought I'd post that here it is, January of 2007, and still there are some packages out there that include FM7 as well as FM7 Sounds Vol. 1, but with NO serial for the SOUNDS disc.

The box is marked "10-year NI-versary" edition, so I suspect any of those boxes might be missing the serial for the sounds disc.

What a waste of time, though, honestly -- I'll email them now, and I'm sure they'll help me sort it -- but geez.

 

FM 7 Sounds...fishy

This is an old thread so maybe no one is reading it (other than me) but here's my experience: bought FM7 (came with Sounds Vol 1) labeled FULL NI-VERSARY I do believe, and the SOunds disc DID have a serial # with it but it is of a different length and format than that of the FM7 program (which installed fine, BTW) and doesn't fit in the boxes that pop up requesting the #. Odd also that the pop up window asks for 'FM7' serial #, as opposed to 'FM7 SOunds' serial#...
in any event, I contacted support (last year) and never heard back from them -although they have responded to all other issues in the past. I put it on the shelf for a while and just picked it back up -sent them another help request yesterday...wierd...still no sounds yet...

Hub