Guitar Rig 4 PRO upgrade issues from Sonar X1 LE version

Installed Sonar X1 and GR4 LE

Bought the correct upgrade on the NI site and had a new serial emailed to me. When I enter it I get:

"The update/upgrade could not be activated because your User Account does not contain the appropriate base product."

So GR4 is running as LE at the moment and the upgrade I paid 89euro for is not working

Any help appreciated - the demo sounds great!

 

no response at all?

I've raised a ticket, logged serials and asked on the forum and not so much as an email from anyone at NI?

I have an order placed and paid for a week+ ago for an upgrade from GR4 LE (Sonr X1 version) to PRO (89euro) and it doesn't work - I'm still stuck with the LE version and 89 euro out of pocket.

 

OK so I've just done the same but bought GR4Pro through cakewalk but what you must do is.

Install LE with X1.
Register LE with the serial Cakewalk give you for LE with X1
Download and install the 4.1.1 update
Convert to Full Demo mode from the help menu
Activate using the new serial for GR4Pro full version

HTH

 

ARGHHHHHHHHHH

Still no luck and not a single response from the Native Instruments team? My tickets have gone unanswered and my request for a refund so I can simply by the Sonar Elite GR4 PRO upgrade (which apparently does work) has been ignored.



Do I wait? Do a charge back and then start over once my credit card is reimbursed?

I'm out £89 and have nothing to show for my upgrade.

Please can someone at NI just drop me an email and let me know what options there are to get LE upgraded....