Hello! :) (new member)

This is my first post here, so - first of all - I would like to say hello
Happy to be here.
From the very beginning, I have question: how to contact with NI Support? Seems to be funny, because each time I try to choose option "contact support" or similar I am being redirected to main site or somewhere else... No online form, no other possibility to write (FB option is dead silent also).
I bought S49 from music shop (as a new item) but serial number does not work - it seems to be already used
Seller is trying to get new one, but its going slooow. What should I do? Could You help me with any advice?
Thanks in advance
Have a good day
Pat

 

Welcome to the forum!

When you're logged into the main site with your customer account, click this link: https://support.native-instruments.com/hc/en-us/requests/new and select Request about product registration/license transfer. A support rep should get back to you in under three working days.

Otherwise you can call them.

 

Thanks a lot! I'll try

All the best
Pat