1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

Help! Can install traktor scratch

Discussion in 'Product Installation and Activation (Archive)' started by ecirp, Jan 24, 2008.

Thread Status:
Not open for further replies.
  1. ecirp

    ecirp Forum Member

    Messages:
    35
    So i installed the audio 8 drivers... which i got from this site coz i couldnt find it on the installation CD.

    then connected the audio 8 box (nothing happened)

    then ran the traktor scratch installtion program.... it opens, i click continue then it dissappears.

    What am i doing wrong ? im using a macbook pro

    thanks
     
  2. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    Hi ecirp,

    please write a technical support request in the support area of our website. Our Mac experts will help you then as soon as possible.
     
  3. ecirp

    ecirp Forum Member

    Messages:
    35
    hi marius

    i tried to send a request in the support area of the site... i couldnt even log in....eventhough i am still posting here on the forum. Yes i used the correct username and password.

    ?
     
  4. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    If you can not log in, please get in touch with our Registration Support. We only offer technical support to registered users, so this problem must be solved first. You can access the registration support without login. Let me know your ticket number as soon as you have filed a request.
     
  5. ecirp

    ecirp Forum Member

    Messages:
    35
    how am i meant to be a registered user if i cant even install the bloody thing ?

    no installtion = no activation = no registration = no customer support
     
  6. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
  7. jplay

    jplay New Member

    Messages:
    6
    Traktor scratch

    Hi ecirp, I've just recently purchase traktor scratch and have an applemac book osx 10.5. been reading your enquiry about installing the audio 8 dj driver and the traktor software.. Well i have the same problem, i've sent by query to native- instrument and am just waiting for a response. have you heard anything from them yet? Or do you have any other solutions to resolve the installation problem
     
  8. buenputter

    buenputter NI Product Owner

    Messages:
    1,858
    Did you receive a ticket number?
    automated e-mail; make sure that it didn't end up in a spam-folder.

    When did you send your inquiry? You should expect to receive an answer within 2-3 working days.
     
  9. jplay

    jplay New Member

    Messages:
    6
    Hi buenputter, i have recieved a automative ticket number, my requested was forward on the 28th march. So hopefully i should recieve something in the next few days...hopefully i should get some results. looking forward to using traktor scratch.. Just hoping i dont need to keeping sending emails for othe issues.......cheers anyways..
     
  10. jplay

    jplay New Member

    Messages:
    6
    Hi Marius, i recieved your email and download the leopard patch. also the audio dj driver from this site. though where do i go from there. i've connecte the hardware and tried to install the software go through the procedure then when it comes to installing nothing happens. where do i go from here?
     
  11. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
    Hi jplay,

    please write a technical support request or reply my email with exact information what you are doing in what order. You basically have to start the Leopard installer patch first, point it to the installation DVD and let it copy the installer to the desktop. When this is complete, you can run the installer which has been created with the patch from the desktop. When you have installed the Traktor Scratch software you should then install the latest Audio 8 DJ driver version.
     
  12. enriquemp3

    enriquemp3 New Member

    Messages:
    1
    Please help me! I cant install traktor scratch

    Hello Marius

    I just bought the traktor scratch and the Audio 8 installation is not in the CD! therefore I cant start installation, there is another icon that says NIUSBAudio-10.4-Installer-2.2.2 but if I double click it it says that the installation is complete, then it restarts and I connect the Audio 8 box and when I try to install the traktor scratch installation it disappears and the folder is empty. What do I have to do? I am using a macbook pro that matches the specification requirements.

    Thanks

    Enrique
     
  13. Marius @ NI

    Marius @ NI NI Team NI Team

    Messages:
    1,052
  14. AndresM

    AndresM New Member

    Messages:
    11
    Hey Marius.

    I just got my traktor scratch, and im having exactly the same problem as ecirp.

    I install the audio 8 drivers that come with the cd, but when i try installing traktor scratch, i agree to the license, select aplications as the destination drive, then clic continue.

    The next window says clic install, i do so and it says "items left to be installed: 47" then it closes the window with no warning whatsoever.

    I check the applications and it did create the traktor scratch folder but with nothing in it.

    I downloaded the service center and registerd my product tought maybe that shoud help but the same thing happened again.

    Please help me solve this problem.
     
  15. Stephan @ NI

    Stephan @ NI NI Team NI Team

    Messages:
    223
    Hello AndresM,

    you are probably running Mac OS 10.5.
    The installers on the disc that you have got was made before Mac OS 10.5 was available. Unfortunately, under 10.5, the installer does not work correctly, and that is causing your problem.

    To solve this we created a tool that patches installers with this problem, so they can be used also on 10.5. You can download this, named

    "Mac OS X 10.5 Leopard Installer Patch"

    here:

    http://www.nativeinstruments.de/index.php?id=freeupdates_us

    Please apologize for tis inconvenience.
     
  16. AndresM

    AndresM New Member

    Messages:
    11
    Hey man million tnx it worked perfectly.
     
Thread Status:
Not open for further replies.