Help! Can install traktor scratch

So i installed the audio 8 drivers... which i got from this site coz i couldnt find it on the installation CD.

then connected the audio 8 box (nothing happened)

then ran the traktor scratch installtion program.... it opens, i click continue then it dissappears.

What am i doing wrong ? im using a macbook pro

thanks

 

Hi ecirp,

please write a technical support request in the support area of our website. Our Mac experts will help you then as soon as possible.

 

hi marius

i tried to send a request in the support area of the site... i couldnt even log in....eventhough i am still posting here on the forum. Yes i used the correct username and password.

?

 

If you can not log in, please get in touch with our Registration Support. We only offer technical support to registered users, so this problem must be solved first. You can access the registration support without login. Let me know your ticket number as soon as you have filed a request.

 

how am i meant to be a registered user if i cant even install the bloody thing ?

no installtion = no activation = no registration = no customer support

 

Hi,

please reread my last post. You have access to the registration support without any login. You can file a support request here:

http://www.native-instruments.de/index.php?id=regsuppfrm&L=0

 

Traktor scratch

Hi ecirp, I've just recently purchase traktor scratch and have an applemac book osx 10.5. been reading your enquiry about installing the audio 8 dj driver and the traktor software.. Well i have the same problem, i've sent by query to native- instrument and am just waiting for a response. have you heard anything from them yet? Or do you have any other solutions to resolve the installation problem

 

Did you receive a ticket number?
automated e-mail; make sure that it didn't end up in a spam-folder.

When did you send your inquiry? You should expect to receive an answer within 2-3 working days.

 

Hi buenputter, i have recieved a automative ticket number, my requested was forward on the 28th march. So hopefully i should recieve something in the next few days...hopefully i should get some results. looking forward to using traktor scratch.. Just hoping i dont need to keeping sending emails for othe issues.......cheers anyways..

 

Hi Marius, i recieved your email and download the leopard patch. also the audio dj driver from this site. though where do i go from there. i've connecte the hardware and tried to install the software go through the procedure then when it comes to installing nothing happens. where do i go from here?

 

Hi jplay,

please write a technical support request or reply my email with exact information what you are doing in what order. You basically have to start the Leopard installer patch first, point it to the installation DVD and let it copy the installer to the desktop. When this is complete, you can run the installer which has been created with the patch from the desktop. When you have installed the Traktor Scratch software you should then install the latest Audio 8 DJ driver version.

 

Please help me! I cant install traktor scratch

Hello Marius

I just bought the traktor scratch and the Audio 8 installation is not in the CD! therefore I cant start installation, there is another icon that says NIUSBAudio-10.4-Installer-2.2.2 but if I double click it it says that the installation is complete, then it restarts and I connect the Audio 8 box and when I try to install the traktor scratch installation it disappears and the folder is empty. What do I have to do? I am using a macbook pro that matches the specification requirements.

Thanks

Enrique

 

Hello Enrique,

please download and install the latest driver from here:

http://www.native-instruments.de/index.php?id=freeupdates

If this does not help, please contact our Technical Support.

 

Hey Marius.

I just got my traktor scratch, and im having exactly the same problem as ecirp.

I install the audio 8 drivers that come with the cd, but when i try installing traktor scratch, i agree to the license, select aplications as the destination drive, then clic continue.

The next window says clic install, i do so and it says "items left to be installed: 47" then it closes the window with no warning whatsoever.

I check the applications and it did create the traktor scratch folder but with nothing in it.

I downloaded the service center and registerd my product tought maybe that shoud help but the same thing happened again.

Please help me solve this problem.

 

Hello AndresM,

you are probably running Mac OS 10.5.
The installers on the disc that you have got was made before Mac OS 10.5 was available. Unfortunately, under 10.5, the installer does not work correctly, and that is causing your problem.

To solve this we created a tool that patches installers with this problem, so they can be used also on 10.5. You can download this, named

"Mac OS X 10.5 Leopard Installer Patch"

here:

http://www.nativeinstruments.de/index.php?id=freeupdates_us

Please apologize for tis inconvenience.

 

Hey man million tnx it worked perfectly.