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HELP! Maschine+ Stuck on “Machine+ is starting” screen

Discussion in 'MASCHINE Area' started by mmz7777, Oct 11, 2020.

  1. mmz7777

    mmz7777 New Member

    Messages:
    6
    I received my Maschine+ today, registered it, downloaded a bunch of expansions, and played it without issue for 2 hours. I then shut it down for a while. When I came back to an hour later, I tried to start it and now it just sits on the screen that says “Maschine+ is starting.”

    I tried force powering it down, and turning it on again, and still just “Maschine+ is starting.” Left it for a couple hours, still just hangs on that screen.

    Does anyone know of a way to factory reset this unit using a key combination or anything? There is no troubleshooting section of the manual either, so don’t know what to try. Hoping to not have to return it. Thoughts?

    (I did reach out to support already, but was hoping someone here had any success overcoming this issue.)


    Thanks!
    Matt Z
     
  2. Blindeddie

    Blindeddie NI Product Owner

    Messages:
    2,956
    check section 7.3.4 of the Manual. will resetting help? I do not know!
     
  3. mmz7777

    mmz7777 New Member

    Messages:
    6
    Good thought, but I can't even get to that screen because the "Maschine+ is starting" screen is all I see.

    Funny enough, I was able to get into Controller mode by unplugging the power and plugging in the USB to my Mac. the M+ perfectly recognizes as a M+ and I can use it. But then I plug the power back in and I hit the "Standalone" button when in Controller mode, and right back to being frozen on the "Maschine+ is starting" screen.
     
    Last edited: Oct 11, 2020
  4. fmq

    fmq NI Product Owner

    Messages:
    83
    Do you switched on"auto reload last project" and maybe facing a corruct file?You tried it without SD card?
     
  5. mmz7777

    mmz7777 New Member

    Messages:
    6
    Trying without SD card now...

    fmq Same result. Good idea though.

    There has to be some kind of restart key combo that will factory reset the unit. It's just not in the manual.
     
    Last edited by a moderator: Oct 11, 2020
  6. mmz7777

    mmz7777 New Member

    Messages:
    6
    Update: I left my M+ trying to start all evening. It stayed stuck for 8 hours on that same “Maschine+ is starting” screen.

    Starting to think the main internal storage may have died. Hoping support has some kind troubleshooting trick to force a factory reset as I can’t get into the unit to reset the usual way.

    Or maybe I’ll just return it. We’ll see I guess.
     
  7. ALDREAD

    ALDREAD NI Product Owner

    Messages:
    5,375
    Try connecting to the computer see if it goes into controller mode ,
    I take it you’ve tried disconnecting the power lead for a while
     
  8. mmz7777

    mmz7777 New Member

    Messages:
    6
    ALDREAD yep, I can boot it in controller mode. But whenever I go back to standalone, it never leaves the “Maschine+ is starting” screen.

    I also let it be disconnected from power for a while. Same result. Thanks for the thought though!
     
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  9. mmz7777

    mmz7777 New Member

    Messages:
    6
    Update: Decided to return the unit to Sweetwater and they are replacing it. I think I just got a bad unit. Assuming it’s something hardware related. Likely bad RAM or corrupt internal drive. But hey, this kind of thing happens with computers and other devices.

    It was awesome for first 2 hours that it worked!
     
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