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Solved Help with ticket 2385283

Discussion in 'NI Website and Forums' started by mtbrex, Nov 24, 2020.

  1. mtbrex

    mtbrex New Member

    Messages:
    3
    I have been trying for the last several days to purchase Komplete, but I get an error every time. I have tried paying with Visa, Mastercard, Paypal, and Google pay. I have tried from different browsers and different computers. It looks like there is an error when the javascript tries to call for authentication. I'm not sure if I have missed some step along the way, but I think I've seen all the emails from NI. I'm wanting to get this resolved quickly so that I can grab the Black Friday discount. Thanks for any help. If there are any other payment options that I could try then please let me know.
     
  2. Matt @ NI

    Matt @ NI Support Team NI Team

    Messages:
    1,462
  3. mtbrex

    mtbrex New Member

    Messages:
    3
    Thanks a lot. I’ll look out for an email.
     
  4. mtbrex

    mtbrex New Member

    Messages:
    3
    My issue was resolved by NI customer support. Initially they thought it might have been an issue with a different billing and shipping address, but that wasn’t the case and so they were able to create a PayPal invoice outside of their web shop that I could use to purchase Komplete. Once I paid that invoice and let them know, I had the serial number in less than an hour. Hope this info helps someone in the future. Thanks for the customer support NI.
     
    • Like Like x 1
  5. Matt @ NI

    Matt @ NI Support Team NI Team

    Messages:
    1,462
    Thank you for the feedback. It's always super helpful for others :thumbsup: